business-strategy

Business Strategy: Examples, Case Studies, And Tools

A business strategy is a deliberate plan that helps a business to achieve a long-term vision and mission by drafting a business model to execute that business strategy. A business strategy, in most cases, doesn’t follow a linear path, and execution will help shape it along the way.

Course: FourWeekMBA Business Model Innovation Flagship Course

Contents

What is a business strategy?

At this stage, it is important to clarify a few critical aspects. As an HBR working paper entitled “From Strategy to Business Models and to Tactics” pointed out:

Put succinctly, business model refers to the logic of the firm, the way it operates and how it creates value for its stakeholders. Strategy refers to the choice of business model through which the firm will compete in the marketplace. Tactics refers to the residual choices open to a firm by virtue of the business model that it employs.

Personally, I have a controversial relationship with the concept of “strategy.” I feel it’s too easy to make it foggy and empty of practical meaning. Yet strategy and vision matter in business.

A strategy isn’t just a calculated path, but often a philosophical choice about how the world works.

Usually, it takes years and, at times, also decades for a strategy to become viable. And once it does become viable, it seems obvious only in hindsight.

In this guide, we see what that means.  

Is business strategy the same thing of a business model?

business-model-vs-business-strategy
A business strategy is a deliberate vision to get toward a desired long-term goal. A business model is a great tool to execute a business strategy. Yet while achieving a long-term goal a business strategy set a vision, mission and value proposition that can be executed through several possible business models. When one of the drafted business models encounters the favour of the market that is when a business strategy becomes successful!

As the business world started to change dramatically, again, by the early 2000s, also the concept of strategy changed with it. 

In the previous era, strategy was primarily made of locking in the supply chain to guarantee a strong distribution toward the marketplace. 

And yet, the web enabled new companies to form with a bottom-up approach. In short, product development cycles shortened, and frameworks like the lean, agile and continuous innovation became integrated in a world where software took over. 

Where mosto of the processes before the digital age, were physical in nature. As the web took off, most of the processes became digital. In short, software would become the core enhances of hardware. 

We’ve seen how in cases like Apple’s iPhone, it wasn’t just the hardware that made the difference. But it was the development ecosystem, and the applications that enhanced the capabilities of the device. 

Thus, from a product standpoint, hardware has been enhanced more and more with the software side. At the same time, the way companies developed products in the first place, changed. 

Software and digits-based companies could gather feedback early own, thus enabling the customers’ feedback as a key element of the whole product development cycle. 

Therefore, where in the previous era, companies spent billions of budgets to release to markets, products, with a little customer feedback. In the digital era, the customer feedbacks became built into the product development loop. 

That lead to frameworks, with faster and faster product releases, which also changed the way we do marketing

minimum-viable-product
As pointed out by Eric Ries, a minimum viable product is that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort through a cycle of build, measure, learn; that is the foundation of the lean startup methodology.

In a classic MVP approach, the loop (build, measure, learn) has to be very quick, and it has to lead to the so-called product/market fit.

As the web made the ability to gather customers’ feedbacks early on, and as the whole process becomes less and less expensive, also lean approaches evolved, to gain feedback from customers as early as possible. 

running-lean-ash-maurya

From build > demo > sell, to demo > sell > build, lean approaches got leaner. 

And the era of customer-centrism and customer obsession developed:

customer-obsession
Customer obsession goes beyond quantitative and qualitative data about customers, and it moves around customers’ feedback to gather valuable insights. Those insights start by the entrepreneur’s wandering process, driven by hunch, gut, intuition, curiosity, and a builder mindset. The product discovery moves around a building, reworking, experimenting, and iterating loop.

This whole change, flipped the strategy world upside down. And from elaborate business plans, we moved to business modelling, as an experimental tool, that enabled entrepreneurs to gather feedback continuously.

In a customer centered business world, business models have become effective thinking tools, to represent a business and a business strategy in a single page, which helped the whole execution process. 

The key building blocks of a classic business model approach, like business model canvas or lean startup canvas move around the concept of value proposition, that glue them together. 

And from supply chain we moved to customer value chains. Where most digital business models learned to gather customers’ feedback in multiple ways. 

The business strategy formed in the digital era, therefore, developed its own customer-centred view of the world, and the business theory world followed.

Academics, following practitioners, moved away from traditional models (like Porter’s Five Forces) to more customer-centred approaches (business model canvas, lean canvas). 

The mindset shift, flipped from distribution and optimization on the supply side. To optimization on the demand side, or how to build products that people want, in the first place. This is the new mantra.

No more grandiose business plans, just substantial testing, iteration and experimentation. 

In this new context, we can understand the strategy developed by several players and how business modeling has become the most important strategy tool. 

Is business strategy a science?

Business strategy is more of an art than a science. In short, a business strategy starts with a series of assumptions about how the business world looks like in a certain period of time and for a certain target of people.

Whether those assumptions will turn out to be successful will highly depend on several factors.

For instance, back in the late 1990s when the web took over, new startups came up with the idea of revolutionizing many services. While those ideas seemed to make sense, they turned out to be completely off, and many of those startups failed in what would be recognized as a dot-com bubble.

While at hindsight certain aspects of that bubble came up (like frauds, or schemes), in general, some of the ideas for which startups got financed seemed to be visionary and turned out to work a decade later (see DoorDash, or Instacart, in relation to Webvan’s bankruptcy). 

For instance, some startups tried to bring on-demand streaming on the web (which today we call Netflix). Those ideas proved to be too early.

They made sense but from the commercial standpoint, they didn’t. Thus, if we were to use the scientific method, once those assumptions would have proved wrong in the real world, we would have discarded them.

However, those assumptions proved to be wrong, in that time period, given the current circumstances.

While we can use the scientific inquiry process in business strategy, it’s hard to say that it is a scientific discipline.

So what’s the use of business strategy? In my opinion, business strategy is useful for three main reasons:

  • Focus: chose one path over another.
  • Vision: have a long-term strategic goal.
  • Commercial viability: create a self-sustainable business.

As a practitioner, someone who tries to build successful businesses, I don’t need to be “scientific.” I need to make sure not to be completely off track. For that matter, I aim at creating businesses.

Thus, I need to understand where to focus my attention in a relatively long period of time (3-5 years at least) and make sure that those ideas I pursue are able to generate profits, which – in my opinion – might be a valid indicator that those ideas are correct for the time being.

If those conditions are met, I’ll call it a “successful business.”

Those ideas will become a business model, that executes a business strategy. This doesn’t mean those ideas, turned into a business model, pushed into the world will always be successful (profitable).

As the marketplace evolves I will need to adjust, and tweak a business model to fit with the new evolving scenarios, and I’ll need to be able to “bet” on new possible business models.

Survivorship bias

Survivorship bias is a phenomenon where what’s not visible (because extinct) isn’t taken into account when analyzing the past. In short, we analyze the past based on what’s visible.

This error happens in any field, and in business, we might get fooled by that as well. In short, when we analyze the past we do that in hindsight. That makes us cherry-pick the things that survived and assume that those carry the successful characteristics we’re looking for.

For instance, for each Amazon or Google that survived there were hundreds if not thousands of companies that failed, with the same kind of “successful features” of Amazon or Google. 

So why do we analyze successful companies in the first place? In my opinion there are several reasons: 

gatekeepers-model
In a world driven by tech giants that locked-in the digital distribution pipelines to reach billions of people across the globe, the gatekeeper hypothesis states that small businesses will need to pass through those nodes to reach key customers. Thus, those gatekeepers become the enablers (or perhaps deterrent) for small businesses across the globe.
  • Modelling and experimentation: another key point is about modelling what’s working for other businesses and borrow parts of those models, to see what works for our business. By borrowing parts you can build your own business model, yet that requires a lot of testing. 
Business-Model-Experimentation
Where scientists use labs to test their hypotheses through experimentation. Entrepreneurs build business model experiments to test their businesses ideas in the real world.
  • Skin in the game testing: therefore business models become key tools for experimentation, where we can use real customers’ feedback (not survey, or opinions but actions) and test our hypotheses and assumptions. When we’re able to sell our products, when people keep getting back to our platform, or service, there is no best way to test our assumptions that measure those actions. 

Lindy effect and aging in reverse

Nicholas Nassim Taleb in his book Antifragile popularized a concept called Lindy Effect. In very simple terms the Lindy Effect states that in technology (like any other field where the object of discussion is non-perishable) things age in reverse.

Thus, life expectancy rather than diminishing with age, it has a longer life expectancy. Therefore, a technology that has lived for two thousand years, it has a life expectancy of another thousand years.

That is a probabilistic rule of thumb which works on averages. Thus, if a technology (say the Internet) has stayed with us for twenty years, it doesn’t mean we can expect only to live for another twenty years at least. But as the Internet has proved successful already, the Lindy Effect might not apply.

In short, as we have additional information about a phenomenon the Lindy Effect might lose relevance. For instance, if I know a person is twenty, yet sick of a terminal disease, I can’t expect to use normal life expectancy tables. So I’ll have to apply that information in understanding the future.

Caveat: Frameworks work until suddenly they don’t

When you stumbled upon a “business formula” you can’t stop there. That business formula, if you’re lucky will allow you to succeed in the long term. Yet as more and more people will find that out, that will lose relevance. And the matter is, reality is a villain. Things work for years until they suddenly don’t work anymore.

We’ll see some frameworks, but the real deal is not a framework but the inquiry process that makes us discover those frameworks. In short, the value is in the repeatable process of discovery and not in the discovery itself. A discovery once spread it loses value.

Master a business strategy process

There isn’t a size-fits-all business playbook that you can apply to all the scenarios. Some of the business case studies we’ll see throughout this article will show companies that have dominated the tech space in the last decade and more. While the playbook executed by those companies worked for the time being.

That doesn’t mean you should play according to their playbook. If at all you’ll need to figure out your own. Thus, what matters is the process behind finding your business playbook and my hope is that this guide will inspire you and give you some good ideas on how to develop your own business strategy process!

Business strategy case studies

We’ll look now at a few case studies, of companies that at the time of this writing are playing an important role in the business world.

What is a business model essence?

Keeping in mind the distinction between business strategy and business models is critical. The other element used in this guide is a business model essence. Shortly, I’ve been looking for a way to summarize the key elements of any business in a couple of lines of text:

business-model-essence
A Business Model Essence according to FourWeekMBA is a way to find the critical characteristics of any business to have a clear understanding of that business in a few sentences. That can be used to analyze existing businesses. Or to draft your Business Model and keep a strategic and execution focus on the key elements to be implemented in the short-medium term.

Therefore, for that sake of this discussion, you’ll find for each company’s business strategy, a business model essence that will help us navigate through the noisy business world. From there we’ll see the business strategy of a company.

Alibaba Business Strategy

Business Model Essence: Online Stores Leveraging On An E-Commerce/Marketplace Distribution And Monetization Strategy  

As pointed out on Alibaba annual report for 2017:

We derive revenue from our four business segments: core commerce, cloud computing, digital media and entertainment, and innovation initiatives and others. We derive most of our revenue from our core commerce segment, which accounted for 85% of our total revenue in fiscal year 2017, while cloud computing, digital media and entertainment, and innovation initiatives and others contributed 4%, 9% and 2%, respectively. We derive a substantial majority of our core commerce revenue from online marketing services. 

Alibaba, like Amazon, became “everything store” in China. It leveraged on its success to build also other media platforms (Youku Todou and UCWeb). The e-commerce, marketplace business model has become quite common since the dawn of the web.

From that business model tech giants like Amazon, eBay and Alibaba have raised.

alibaba-business-model

Alibaba vision, mission, and core principles

Alibaba Business Strategy starts from its core values defined in its annual report as:

  • Customer First: “The interests of our community of consumers, merchants, and enterprises must be our first”
  • Teamwork: “We believe teamwork enables ordinary people to achieve extraordinary things.”
  • Embrace Change  I”n this fast-changing world, we must be flexible, innovative and ready to adapt to new business conditions in order to maintain sustainability and vitality in our business.”
  • Integrity “We expect our people to uphold the highest standards of honesty and to deliver on their commitments.”
  • Passion “We expect our people to approach everything with fire in their belly and never give up on doing what they believe is right.”
  • Commitment “Employees who demonstrate perseverance and excellence are richly rewarded. Nothing should be taken for granted as we encourage our people to “work happily and live seriously.”

Alibaba’s mission is about “to make it easy to do business anywhere,” and its vision is “to build the future infrastructure of commerce… a company that would last at least 102 years.”

For that vision to be executed it has three major stakeholders: users, consumers and merchants. The focus on the “at least 102 years” might seem fluffy words, yet those are important as this kind of goal helps you keep a long-term vision while executing short-term plans.

It isn’t unusual for founders to set such visions, as they help keep the company on track in the long-run. And this is where a business strategy starts. All the business models designed by Alibaba will follow its vision, mission and values they aim to create in the long-run.

Read: Alibaba Business Model

Alibaba ecosystem and value proposition

These elements gave rise to an ecosystem made of “of consumers, merchants, brands, retailers, other businesses, third-party service providers and strategic alliance partners.”

As Alibaba points out in its annual report “our ecosystem has strong self-reinforcing network effects benefitting its various participants, who are in turn invested in our ecosystem’s growth and success.”

Network effects are a critical ingredient for marketplaces’ success. To give you an idea, the more buyers join the platform, the more Alibaba’s recommendation engine will be able to suggest relevant items to buy for other customers, and at the same time the more merchants will join in, given the larger and larger business opportunities.

Keeping these network effects going is a vital element of long-term success but also among the greatest challenge of any marketplace that wants to be relevant.

Even though Alibaba’s essence is in online commerce, the company has several business models running and a business strategy that at its core is evolving quickly.

alibaba-key-businesses

Source: Alibaba Annual Report

Thus, the core commerce has made it possible for Alibaba to build a whole new set of “companies within a company.” From digital entertainment and media, logistics services, payment, and financial services and cloud services with Alibaba Cloud.

Thus, from a successful existing online business model, Alibaba has expanded in many other areas. And its future business strategy focuses on developing, nurturing and growing its ecosystem.

More precisely, its strategic long-term goal is to “serve two billion consumers around the world and support ten million businesses to operate profitably on its platforms”

To achieve that Alibaba is focusing on three key activities:

  • Globalization
  • Rural expansion
  • And big data and cloud computing

For its core commerce activities, Alibaba has designed a value proposition that moves around a few pillars:

  • Broad selection: over 1.5 billion listings as of March 31, 2018
  • Convenience:  seamless experience anytime, anywhere from online and offline
  • Engaging, personalized experience: personalized shopping recommendations and opportunities for social engagement
  • Value for money: competitive prices offered via a marketplace business model
  • Merchant quality: review and rating system to keep merchants quality high
  • Authentic products: merchant quality ratings, clear refund, and return policies and the Alipay escrow system

From that value proposition, Alibaba has been able to grow its customer base and offer wider and broader products, until it expanded in the service and cloud business.

Amazon Business Strategy

amazon-case-study
Amazon runs a platform business model as a core model with several business units within. Some units, like Prime and the Advertising business, are highly tied to the e-commerce platform. For instance, Prime helps Amazon reward repeat customers, thus enhancing its platform business. Other units, like AWS, helped improve Amazon‘s tech infrastructure.

Business Model Essence: E-Commerce/Marketplace Distribution And Monetization Model Leveraging On Proprietary Infrastructure To Offer Third-Party Services

Started in 1994 as a bookstore, Amazon soon expanded and became the everything store. While the company core business model is based on its online store. Amazon launched its physical stores, which generated already over five billion dollars in revenues in 2017.

Amazon Prime (a subscription service) also plays a crucial role in Amazon‘s overall business model, as it makes customers spend more and being more loyal to the platform. 

Besides, the company also has its cloud infrastructure called AWS, which is a world leader and a business with high margins. Amazon also has an advertising business worth a few billion dollars.

Thus, the Amazon business model mix looks like many companies in one. Amazon measures its success via a customer experience obsession, lowering prices, stable tech infrastructure, and free cash flow generation.

amazon-business-model

Therefore, even though in the minds of most people Amazon is the “everything store” in reality, its revenue generation shows us that it has become a way more complex organizations, that also have a good chunk of advertising revenue and third-party services.

For instance, Amazon is also a key player with its AWS, in the cloud space. And as well a key player in the digital advertising space, together with Google and Facebook:

amazon-google-facebook-advertising-business

Amazon has been widely investing in its technological infrastructure since the 2000s, which eventually turned like a key component of its business model.

Read: Amazon Business Model

Amazon vision, mission, and core values

amazon-vision-statement-mission-statement

Jeff Bezos is obsessed by being in “day one,” which as he puts it, “day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.

It all starts from there, and to achieve that Jeff Bezos has highlighted a few core values that make up Amazon‘s culture and vision:

  • Customer obsession.
  • Resist proxies.
  • Embrace external trends.
  • High-velocity decision making.

As pointed out by Amazon, “when Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” 

This goal continues today, but Amazon’s customers are worldwide now and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.”

In this case, Amazon‘s mission also sounds like a vision statement. Whatever you want to call it, this input is what makes a company look for long-term goals that keep them on track. Of course, that doesn’t mean a well-crafted vision and mission statement is all that matters for business success.

Yet, it is what keeps you going when things seem to go awry. Amazon moved from an online book store to the A-to-Z store it kept its mission almost intact while scaling up.

Start from a proof of concept, then scale up

It is interesting to notice how businesses evolve based on their commercial ability to scale up. When Amazon started up as a bookstore, it made sense for several reasons, that spanned from logistics to pricing modes and industry specifics.

Yet, when Amazon finally proved that the whole web thing could be commercially viable, it didn’t wait, it grew rapidly. From music to anything else it didn’t happen overnight, but it did happen quickly. Thus, this is how Amazon‘s mission shifted from “any book in the world” to “anything from A-Z.”

This isn’t a size-fits-all strategy. Amazon chose rapid growth, similar to a blitzscaling process as aggressive growth was a way to preserve itself. Hadn’t Amazon grown so quickly, it could have been killed. The opposite approach to this kind of strategy is a bootstrapped business, which is profitable right away and self-sustainable.

Decentralized and distributed value creation: the era of platforms and ecosystems

Before we move forward, I want to highlight a few key elements to have a deeper understanding of both Amazon and Alibaba business models and their strategy.

Before digitalization would show its use and commercial viability, most of the value creation processes were internalized. That meant companies had to employ massive resources to generate value along that chain.

That changed when digitalization allowed the value creation process to be distributed, and we moved from centralized to grassroots content creation. This is even clearer in the case of platforms, and marketplaces like Amazon and Alibaba. For instance, where in the past the review process and quality insurance would be done centrally by making sure that the supply complied with the company’s quality guidelines.

By introducing distributed review systems, where the end-users checked against the quality compliance, allowed companies like Alibaba and Amazon to generate network effects, where the more users enriched the platforms with those reviews the more the platform could become valuable. For that matter though, the main platform role will be to fight spam and attempt to trick the system.

Other than that (fighting spam is a challenging task) all the rest is managed at the decentralized level, and the value creation happens when more and more users review products and services on those platforms. We’re referring here to the review system, but it applies almost to any aspect of a platform.

Amazon for years allowed third-party to feature their stores on Amazon‘s platform, while they kept the inventory. This meant an outsourced and distributed inventory system, spread across the supply side.

Therefore, the supply side not only made the platform more valuable by creating compelling offerings. But it also made it more valuable from the operational standpoint, by allowing a better inventory system, which could be turned quickly.

Therefore, the critical aspect to understand in the digital era is the decentralized value creation, which makes the value creation process less expensive for an organization, more valuable to its end users, and more scalable as it benefits from network effects.

How to decentralize the value creation? Many platform-like business models have leveraged on a few aspects:

  • User-generated content (Quora, Facebook, Instagram)
  • Distributed inventory systems (Amazon, Alibaba)
  • Peer-to-peer networks (Airbnb, Uber)

This implies a paradigm shift. When you start thinking in terms of platforms, no longer you’ll need a plethora of people taking care of each aspect of it.

Rather you’ll need to understand how the value creation can be outsourced to a community of people and make sure the platform is on top of its game in a few aspects.

For instance, Amazon and Alibaba have to make sure their review system isn’t gamed. Airbnb has to make sure to be able to guarantee safety in the interactions from host to guests and vice-versa. Quora has to make sure to keep its question machine to keep generating relevant questions for users to answer (the supply-side).

If you grasp this element of a platform, you’re on a good track to understanding how to build a successful platform or marketplace.

Apple Business Strategy

Business Model Label: Product-Based Company Leveraging On Locked-In Ecosystems With A Reversed Razor And Blade Business Strategy

Apple sells its products and resells third-party products in most of its major markets directly to consumers and small and mid-sized businesses through its retail and online stores and its direct sales force.

The Company also employs a variety of indirect distribution channels, such as third-party cellular network carriers, wholesalers, retailers, and value-added resellers. During 2017, the Company’s net sales through its direct and indirect distribution channels accounted for 28% and 72%, respectively, of total net sales.

Many people look at the iPhone, or the previous products Apple has launched successfully in the last decade and assume that their success is due to those products. In reality, Apple has followed throughout the years a strategy that focused on five key elements:

  • Strong branding
  • Beautifully crafted products
  • Technological innovation
  • Strong distribution
  • Locked-in ecosystems

In short, Apple can sell an iPhone at a premium price because it employes a reversed razor and blade strategy. This strategy implies free access to Apple’s Ecosystem (ex. iTunes, and Apple Store).

That makes the whole experience through Apple’s devices extremely valuable. Thanks to that experience, the perception of a high-end (luxury-like) products, together with a reliable distribution, justifies Apple’s premium prices.

apple-business-strategy

By the end of 2018 and the beginning of 2019, Apple experienced a slower cycle of sales for its main product: the iPhone. The company also announced it would stop reporting the number of units sold as a key metric in its financial statements. This is a significant change.

Due to this slow iPhone sale in the last quarter of 2018, publications and people around the world have started to declare the fall of Apple. True, Apple is highly reliant on its iPhone. However, the whole smartphone market might be stagnating in the coming years.

Therefore, Apple’s future success can’t be measured with the same lenses of the last decade. The real question is: what product Apple will be able to launch successfully?

And keep in mind, it’s not just about the product. Apple’s formula summarized above can be replicated over and over again. But it isn’t a simple formula. And as locked-in ecosystems, in which Apple controls as much as possible the experience of its users has proved quite successful in the last decade. That might not be so in the next, given the rise of more decentralized infrastructure.

For that matter, Amazon might be well moving from a reversed razor an blade model:

amazon-razor-blade-business-model

To a service-based model:

apple-revenue-streams-2018

This isn’t surprising, as a service business has a few compelling advantages:

  • High margins
  • A relatively stable revenue stream
  • Scalability

As Apple has relied on home runs with its products, from the new Mac to the iPod, iPhone, and iPhones, that kind of success isn’t easy to replicate, and it makes the company relies on a continuous stream of fresh sales to keep the business growing. A service business would balance things out.

It is important to remark this isn’t something new to Apple:

iphone-sales-2007-09

When Apple introduced the iPhone, it isn’t like it was an overnight success. It was successful, but it had to create a whole ecosystem to make the iPhone a continuous source of growth for the company!

When it comes to business strategy, as pointed out on Apple’s annual report for 2018:

The Company is committed to bringing the best user experience to its customers through its innovative hardware, software and services. The Company’s business strategy leverages its unique ability to design and develop its own operating systems, hardware, application software and services to provide its customers products and solutions with innovative design, superior ease-of-use and seamless integration.

Understanding this part is critical. As I explained above, at the time of this writing many think of Apple as the “iPhone company.” Yet Apple is way more than that, and its business strategy is a mixture of creating ecosystems by leveraging on these pillars:

  • Operating systems
  • Hardware
  • Applications software
  • Innovative design
  • Ease-of-use
  • Seamless Integration

Those elements together make Apple‘s products successful. As Apple further explained:

As part of its strategy, the Company continues to expand its platform for the discovery and delivery of digital content and applications through its Digital Content and Services, which allows customers to discover and download or stream digital content, iOS, Mac, Apple Watch and Apple TV applications, and books through either a Mac or Windows personal computer or through iPhone, iPad and iPod touch® devices (“iOS devices”), Apple TV, Apple Watch and HomePod.

Once again, it isn’t anymore about creating a product, but about generating self-serve ecosystems. How do you support those ecosystems? It depends on what’s your target. A media company will primarily need an ecosystem made of content creators (take Quora or Facebook or YouTube).

In many cases, a digital media company over time has to be able to nurture several communities to create a thriving ecosystem. For instance, large tech companies or startups, often rely on several communities:

  • programmers and developers (Google, Apple)
  • content creators and publishers (Google, Quora, YouTube)
  • artists and creative talents (Apple, YouTube)

In Apple‘s case though, the first ecosystem is the community of developers building third-party software products that complement the company’s offering:

The Company also supports a community for the development of third-party software and hardware products and digital content that complement the Company’s offerings.

When you combine that with a high-touch strategy (where skilled and knowledgeable salespeople interact with customers) you create a flywheel, where customers are retained for longer, the brand grows as a result of this high-touch activity which creates a better post-sale experience and triggers word of mouth and referral from existing customers:

The Company believes a high-quality buying experience with knowledgeable salespersons who can convey the value of the Company’s products and services greatly enhances its ability to attract and retain customers.Therefore, the Company’s strategy also includes building and expanding its own retail and online stores and its third-party distribution network to effectively reach more customers and provide them with a high-quality sales and post-sales support experience.The Company believes ongoing investment in research and development (“R&D”), marketing and advertising is critical to the development and sale of innovative products, services and technologies.

Read: Apple Business Model

Airbnb Business Strategy

Business Model Essence: Peer-To-Peer House-Sharing Network With Fee-Based Monetization Strategy

As a peer to peer network, Airbnb allows individuals to rent from private owners for a fee. Airbnb charges guests a service fee between 5% and 15% of the reservation subtotal; While the commission from hosts is generally 3%. Airbnb also charges hosts who offer experiences a 20% service fee on the total price.

The digitalization that happened in the last two decades has facilitated the creation of peer to peer platforms in which business models disrupted the hospitality model that was created in the previous century by hotel chains like Marriott, Holiday Inn, and Hilton.

airbnb-business-model
Airbnb is a platform business model making money by charging guests a service fee between 5% and 15% of the reservation, while the commission from hosts is generally 3%. The platform also charges hosts who offer experiences with a 20% service fee on the total paid amount.

airbnb-business-model

Airbnb is quickly branching out toward offering more experiences. We can call Airbnb the “marketplace of experiences.” In short, just like Amazon started from books, Airbnb has started from house-sharing.

But that is the starting point, which gives the innovative company enough traction to validate their whole business model and expand to other areas.

The principal aim of Airbnb is to control the whole experience for its users. This means creating an end-to-end travel experience that embraces the entire process. Thus, it’s not surprising if we’ll see Airbnb expanding its marketplace to more and more areas. This is also shown by the fact that Airbnb might soon offer bundled travel packages.

Just as we’ve seen in the case of Alibaba and Amazon, Airbnb follows a marketplace logic, where it needs to make the interactions between its key users (hosts and guests) as smooth as possible, with an emphasis on safety.

As a platform, Airbnb used initially a strategy of improving the quality of its supply by employing freelance photographers that could take pictures of host homes.

This, in turn, made those homes more interesting for guests, as they could appreciate more those homes. As many people in real estate might know, the quality of the pictures is critical.

Although this might sound trivial, this is what improved the Airbnb supply side. Indeed with better and professionally taken images, Airbnb improved its reach via search engines (yes, search engines are thirsty of fresh and original content, images comprised). And it enhanced the experience of its potential customers.

Now Airbnb is converting its business model to digital experiences. In addition to changing the whole strategy. Where Airbnb focused in the past, in covering major cities across he world.

Changed travel habits made Airbnb focus on digital experiences and local, extra metropolitan areas. 

airbnb-business-model
Airbnb is a platform business model making money by charging guests a service fee between 5% and 15% of the reservation, while the commission from hosts is generally 3%. Due to the pandemic, Airbnb is stretching its business model and experimenting with new formats like online experiences to transition toward fully digital experiences.

Read: Airbnb Business Model

Baidu Business Strategy

Business Model EssenceOnline Marketing Free Services Advertising-Supported Revenue Model

Baidu makes money primarily via online marketing services (advertising). In fact, in 2017 Baidu made about $11.24 in online marketing services and a remaining almost $1.8 billion through other sources. According to Statista,

Baidu has an overall search market share of 73.8% of the Chinese market. Other sources of revenues comprise membership services of iQIYI (an innovative market-leading online entertainment service provider in China) and financial services.

baidu-traffic-acquisition-strategy

At first sight, Baidu might seem the mirror image of Google, but in China. However, this is a superficial view. While Baidu has followed in China a similar path of Google, and it did take advantage of the fact that Google wasn’t available there, to build its dominant position.

Baidu also has a more efficient cost structure than Google. It had also introduced innovations in its search products (like voice search devices for kids) at a time when Google wasn’t there yet.

Read: Baidu Business Model

Baidu mission: two-pillar business strategy, and value propositions acting as a glue for its key users/customers

In the past years, Baidu has followed an expansion business strategy focused on acquiring assets and companies that complemented its core business model. As the leading Chinese search provider, in 2017 Baidu updated its mission to “Baidu aims to make a complex world simpler through technology.”

This mission is achieved via a two-pillar strategy:

  • Strengthening the mobile foundation (similar to Google’s mobile-first)
  • And leading in artificial intelligence

Baidu’s key partners comprise users, customers, Baidu union members, and content providers. For each of those critical segments, Baidu has drafted a fundamental value proposition. Thus, to generate a value chain that works for these stakeholders, Baidu has to balance it with a diversified value proposition:

  • Users: enjoying Baidu search experience wants a search engine that gives them relevant results
  • Customers: with 775,000 active online marketing customers in 2017, consisting of SMEs, large domestic businesses and multinational companies, distributed across retail and e-commerce, network service, medical and healthcare, franchise investment, financial services, education, online games, transportation, construction and decoration, and business services. Those businesses look for a trackable, and sustainable ROI for their paid advertising campaigns. By bidding on keywords, they can target specific audiences
  • Baidu Union Member: share revenues with Baidy by displaying banner ads on their sites in relevant spaces filled by the Baidu search algorithm (think of it as Google’s AdSense Network). Those publishers and sites can generate additional revenues and monetize their content without relying on complex infrastructure, that instead is employed by Baidu
  • Content Providers: video copyright holders, apps owners who list their apps on the Baidu app store, or users who contribute their valuable and copyrighted content to Baidu products, and publishers. Those users get visibility or money in exchange for this content. Baidu has to make sure to allow those content providers to get in exchange for their work and creativity visibility and revenues

Understanding how the value proposition for each player comes together is critical to understand the business decisions a company like Baidu makes over time.

For instance, like Baidu (like Google) moves more and more toward AI, the need to balance the value proposition for Baidu Union Members might fickle.

Booking Business Strategy

Business Model EssenceHouse-Sharing Platform Leveraging On A Two-Sided Marketplace With A Commission-Based Revenue Model

Booking Holdings is the company the controls six main brands that comprise Booking.com, priceline.com, KAYAK, agoda.com, Rentalcars.com, and OpenTable. 

Over 76% of the company revenues in 2017 came primarily via travel reservations commissions and travel insurance fees. Almost 17% came from merchant fees, and the remaining revenues came from advertising earned via KAYAK. As a distribution strategy, the company spent over $4.5 billion in performance-based and brand advertising.

booking-business-model

Read: Booking Business Model

Booking mission, value proposition, and key players

Booking’s mission is to “help people experience the world.” At the time of this writing Booking does that via a few primary brands:

  • Booking.com
  • priceline.com
  • KAYAK
  • agoda.com
  • Rentalcars.com
  • OpenTable

The mission of helping people experience the world executed via three primary value propositions delivered to consumers, travelers, and business partners:

  • Consumers are provided what Booking call “the best choices and prices at any time, in any place, on any device”
  • People and travelers can easily find, book and experience their travel desires
  • Business partners (like Hotels featured on Booking.com) are provided with platforms, tools, and insights in exchange

At the time of this writing Boomedium-term term strategy is focused on:

  • Leveraging technology to provide the best experience
  • Growing partnerships with travel service providers and restaurants
  • Investing in profitable and sustainable growth

DuckDuckGo Business Strategy

Business Model Essence: Privacy-based Search Engine Built On Google’s Weakness With An affiliate-based Revenue Model

DuckDuckGo makes money in two simple ways: Advertising and Affiliate Marketing. Advertising is shown based on the keywords typed into the search box. Affiliate revenues come from Amazon and eBay affiliate programs. When users buy after getting on those sites through DuckDuckGo the company collects a small commission.

duckduckgos-business-model

While this model might not sound that exciting. DuckDuckGo managed to grow quickly by leveraging Google’s primary weakness: users’ privacy. Where Google’s primary asset is made of users’ data. DuckDuckGo throws that data away on the fly:

build-a-business-model

It is important to remark that DuckDuckGo is still figuring out a business model that can make it sustainable in the long-term. Indeed, the company got a venture round of $10 million back in August 2018.

DuckDuckGo will be tweaking its business model in the coming years, to reach a “business model/market fit.”

Read: DuckDuckGo Business Model

Read: DuckDuckGo Story

Google (Alphabet) Business Strategy

Business Model EssenceFree Search Engine Distributed Across Hardware, Browsers And Members’ Websites With An Hidden Revenue Generation Model

As of 2017, over ninety billion dollars, which consisted of 86% of Google’s revenues came from advertising networks. The remaining fraction (about 13%) came from Apps, Google Cloud, and Hardware. While a bit more than 1% came from bets like Access, Calico, CapitalG, GV, Nest, Verily, Waymo and X.

Google business model is changing over the years. Even though advertising is still its cash cow, Google has been diversifying its revenues in other areas. 

While in 2015 90% of Google revenues came from advertising, in 2017, advertising revenues represented 86%. Other revenues grew from about 10% in 2015 to almost 13% in 2017.

how-does-google-make-money

Why did Google get there? And where is Google going next? To understand that you need to understand the “moonshot thinking.”

Read: Google Business Model

Read: Google Cost Structure

Read: Baidu vs. Google

Understanding Google’s moonshot thinking and a breakthrough approach to business

As highlighted in the Alphabet annual report for 2018:

Many companies get comfortable doing what they have always done, making only incremental changes. This incrementalism leads to irrelevance over time, especially in technology, where change tends to be revolutionary, not evolutionary. People thought we were crazy when we acquired YouTube and Android and when we launched Chrome, but those efforts have matured into major platforms for digital video and mobile devices and a safer, popular browser. We continue to look toward the future and continue to invest for the long-term. As we said in the original founders’ letter, we will not shy away from high-risk, high-reward projects that we believe in because they are the key to our long-term success.

Understanding the moonshot approach to business is critical to understand where Google (now Alphabet) got where it is today, and where it’s headed next.

Since the first shareholders’ letter from Google’s founders, Brin and Page they highlighted that “Google is not a conventional company. We do not intend to become one.”

Google has successfully built ecosystems that today drive

Understanding where Google is going next, you need to look at the AI Economy, in which the tech giant is trying to lead the pack. Whether or not it will be successful will highly depend on its ability to keep creating successful ecosystems, just like Google has done with Google Maps (you might not realize but Google Maps powers up quite a large number of applications) and Android.

At the time of this writing, Google is widely investing in other areas, such as:

  • Voice search
  • AI and machine learning applications
  • Self-driving cars
  • IoT
  • And other bets

If that is not sufficient Google has made several moves in different spaces, to keep its dominance on mobile, while moving toward voice search, like the investment in KaiOS, which business model is interesting as it finally allows an ecosystem to be built on top of cheap mobile devices in developing countries:

kaios-feature-phone-business-model
KaiOS is a mobile operating system built on the ashes of the discontinued Mozilla OS. Indeed, KaiOS has developed a robust standalone mobile operating system that turns feature phones (so-called “dumb phones”) into smartphones-like phones. As feature phones powered by KaiOS have access to mobile apps, connectivity and voice search. KaiOS feature phone business model wants to bring connectivity and the digital revolution to those developing countries (like India and Africa) that have missed out on the smartphone wave due to too high costs of those devices. Besides, KaiOS might be well suited for the IoT revolution!

That is why Google keeps making “smaller bets in areas that might seem very speculative or even strange when compared to its current businesses.”

Those other bets made “just” $595 million to Google in 2018. This represented 0.4% of Google‘s overall revenues, compared to the over $136 billion coming from the other segments.

Google‘s North Star is its mission of “organizing the world’s information and make it universally accessible and useful.” 

Read: KaiOS Business Model

A few tips

Let’s go now through a few other tips for a successful business strategy. 

Problem-first approach

customer-problem quadrant

The customer-problem quadrant by LEANSTACK’s Ash Maurya is a great starting point to define and understand the problem, that as an entrepreneur you will going to solve. 

Indeed, a successful business is such, based on the market’s rewards for the entrepreneur’s ability to solve a problem. Keep in mind that defining and understanding problems in the real world is one of the most difficult things (that is why entrepreneurship is so hard).

To properly stumble on the right definition of the problem you’re solving, there might be some fine-tuning going on, what in the business world we like to call product-market fit

Business engineering skills

business-analysis
Business analysis is a research discipline that helps driving change within an organization by identifying the key elements and processes that drive value. Business analysis can also be used in Identifying new business opportunities or how to take advantage of existing business opportunities to grow your business in the marketplace.

Another key element is not to lose sight of the context you’re operating. As such analyzing that properly might require some business engineering skills

To simplify your life you can use the FourWeekMBA business analysis framework.

Don’t strategize on a piece of paper

Strategies always work well on a piece of paper. Yet when execution comes suddenly we can realize all the drawbacks of that.

In very few, rare cases, a designed strategy will work as expected. However, the reason we plan and strategize isn’t just to make things work as we’d like them to. But to communicate a vision we have to those people (employees, customers, stakeholders) who will help us get there. 

That is why when we strategize it’s important not to lose sight of the essence of our strategy, which is in the long-term vision we have for our business.

The rest is execution, practice and a lot of experimentation!

The innovation loop

what-is-entrepreneurship
Entrepreneurship is a continuous quest for real-world problem-solving. The success of a business is measured by how well you helped people solve those problems. While entrepreneurs can rely on methodologies, systems, and processes, they also need to know when to revert to instinct and leverage on their experience.

Innovation starts by tweaking, testing, experimenting also in unexpected ways. Often though, as a business strategy is documented after the fact, it seems as it was all part of a plan. 

In most cases, the innovation loop starts by stumbling upon that thing that will have a great impact on your business. Therefore, as an entrepreneur, you need to keep pushing on those models that worked out.

But also to be on the lookout for new ways of doing things. 

Barbell approach 

barbell-strategy
A Barbell strategy consists of making sure that 90% of your capital is safe, and use the remaining 10%, or on risky investments. Applied to business strategy, this means having a binary approach. On the one hand, extremely conservative. On the other, extremely aggressive, thus creating a potent mix.

In a barbel approach we want to have a clear distinction between two domains: 

  • Core business: on the core business side, where you have a consolidated strategy, and a business model that has proved to work, it’s important to be structured. This means having a clear culture, following given processes and slowly evolving your business model. 
  • New bets: as your business model will become outdated over time, and that might happen also very quickly, you need to be on the lookout for new opportunities emerging, also in new, completely unrelated business fields. 

For instance, a tech giant like Google, has a part of its business skewed toward a few bets it placed on industries that are completely unrelated to its core business (search).

Those bets are not contributing at all to its bottom line (only some of those bets is generating revenues but those are extremely marginal compared to the overall turnover of the company). 

However, those might turn out widely successful (or huge failures) in the years to come. 

google-other-bets

Thus, with a barbell approach, we want to consolidate what we have. But also be open to what might be coming next!

Strategic analysis thinking tools

strategic-analysis

Strategic analysis is a process to understand the organization’s environment and competitive landscape to formulate informed business decisions, to plan for the organizational structure and long-term direction. Strategic planning is also useful to experiment with business model design and assess the fit with the long-term vision of the business.

Business model canvas

The business model canvas aims to provide a keen understanding of your business model to provide strategic insights about your customers, product/service, and financial structure;

so that you can make better business decisions.

Blitzscaling canvas

In this article, I’ll focus on the Blitzscaling business model canvas. This is a model based on the concept of Blitzscaling.

That is a particular process of massive growth under uncertainty, and that prioritizes speed over efficiency. It focuses on market domination to create a first-scaler advantage in a scenario of uncertainty.

Pretotyping

pretotyping-alberto-savoia

Pretotyping is a mixture of the words “pretend” and “prototype,” and it is a methodology used to validate business ideas to improve the chances of building a product or service that people want.

The pretotyping methodology comes from Alberto Savoia’s work summarized in the book “The Right It: Why So Many Ideas Fail and How to Make Sure Yours Succeed.”

This framework is a mixture of the words “pretend” and “prototype,” and it helps to answer such questions (about the product or service to build) as: Would I use it? How, how often, and when would I use it? Would other people buy it? How much would they be willing to pay for it? How, how often, and when would they use it?

Value innovation and blue ocean strategy

blue-ocean-strategy

A blue ocean is a strategy where the boundaries of existing markets are redefined, and new uncontested markets are created.

At its core, there is value innovation, for which uncontested markets are created, where competition is made irrelevant. And the cost-value trade-off is broken.

Thus, companies following a blue ocean strategy offer much more value at a lower cost for the end customers.

Growth hacking process

growth-hacking

Growth hacking is a process of rapid experimentation, coupled with the understanding of the whole funnel, where marketing, product, data analysis, and engineering work together to achieve rapid growth.

The growth hacking process goes through four key stages of analyzing, ideating, prioritizing, and testing.

Pirate metrics

pirate-metrics

Venture capitalist, Dave McClure, coined the acronym AARRR which is a simplified model that enables us to understand what metrics and channels to look at. At each stage for the users’ path toward becoming customers and referrers of a brand.

Engines of growth

engines-of-growth

In the Lean Startup, Eric Ries defined the engine of growth as “the mechanism that startups use to achieve sustainable growth.”

He described sustainable growth as following a simple rule, “new customers come from the actions of past customers.”

The three engines of growth are the sticky engine, the viral engine, and the paid engine. Each of those can be measured and tracked by a few key metrics, and it helps plan your strategic moves.

RTVN model

design-a-business-model

The RTVN model is a straightforward framework that can help you design a business model when you’re at the very early stage of figuring out what you need to make it succeed.

Sales cycle

A sales cycle is the process that your company takes to sell your services and products.

In simple words, it’s a series of steps that your sales reps need to go through with prospects that lead up to a closed sale.

Planning ahead of time the steps your sales team needs to take to close a big contract can help you grow the revenues for your business.

Comparable analysis

comparable-company-analysis

A comparable company analysis is a process that enables the identification of similar organizations to be used as a comparison to understand the business and financial performance of the target company.

To find comparables, you can look at two key profiles: the business and economic profile. From the comparable company analysis, it is possible to understand the competitive landscape of the target organization.

Porter’s five forces

porter-five-forces

Porter’s Five Forces is a model that helps organizations to gain a better understanding of their industries and competition.

It was published for the first time by Professor Michael Porter in his book “Competitive Strategy” in the 1980s.

The model breaks down industries and markets by analyzing them through five forces which you can use to have a first assessment of the market you’re in.

Aida model

aida-model

AIDA stands for attention, interest, desire, and action. This is a model that is used in marketing to describe the potential journey a customer might go through, before purchasing a product or service. The variation of the AIDA model is the CAB model and the AIDCAS model.

PESTEL analysis

pestel-analysis

The PESTEL analysis is a framework that can help marketers assess whether macro-economic factors are affecting an organization.

This is a critical step that helps organizations identify potential threats and weaknesses. That can be used in other frameworks such as SWOT or to gain a broader and better understanding of the overall marketing environment.

Technology adoption curve

technology-adoption-curve

The technology adoption curve is a model that goes through five stages. Each of those stages (innovators, early adopters, early majority, late majority, and laggard) has a specific psychographic that makes that group of people ready to adopt a tech product.

This simple concept can help you define the right target for your business strategy.

Business model essence

business-model-essence

A Business Model Essence, according to FourWeekMBA, is a way to find the critical characteristics of any business to have a clear understanding of that business in a few sentences.

That can be used to analyze existing businesses. Or to draft your Business Model and keep a strategic and execution focus on the key elements to be implemented in the short-medium term.

FourWeekMBA business model framework

fourweekmba-business-model-framework

An effective business model has to focus on two dimensions: the people dimension and the financial dimension. The people dimension will allow you to build a product or service that is 10X better than existing ones and a solid brand.

The financial dimension will help you develop proper distribution channels by identifying the people that are willing to pay for your product or service and make it financially sustainable in the long run.

TAM, SAM, and SOM

total-addressable-market

Understanding your TAM, SAM and SOM can help you navigate the market you’re in and to have a laser focus on the market you can reach with your product and service.

Brand Building

Brand building is the set of activities that help companies to build an identity that can be recognized by its audience. Thus, it works as a mechanism of identification through core values that signal trust and that help build long-term relationships between the brand and its key stakeholders.

Value Proposition Design

value-proposition
A value proposition is about how you create value for customers. While many entrepreneurial theories draw from customers’ problems and pain points, a value can also be created via demand generation, which is about enabling people to identify with your brand, thus generating demand for your products and services.

Product-Market Fit

product-market-fit
Marc Andreessen defined Product/market fit as “being in a good market with a product that can satisfy that market.” According to Andreessen, that is a moment when a product or service has its place in the market, thus enabling traction for the company offering that product or service.

Freemium Decision Model 

freemium-model-decision-tree

Organizational Design And Structures

organizational-structure
An organizational structure allows companies to shape their business model according to several criteria (like products, segments, geography and so on) that would enable information to flow through the organizational layers for better decision-making, cultural development, and goals alignment across employees, managers, and executives.

Speed-Reversibility Matrix

decision-making-matrix

Minimum Viable Product

minimum-viable-product
As pointed out by Eric Ries a minimum viable product is that version of a new product which allows a team to collect the maximum amount of validated learning about customers with the least effort.

SWOT Analysis

A SWOT Analysis is a framework used for evaluating the business’s Strengths, Weaknesses, Opportunities, and Threats. It can aid in identifying the problematic areas of your business so that you can maximize your opportunities. It will also alert you to the challenges your organization might face in the future.

Revenue Modeling

revenue-modeling
Revenue modeling is a process of incorporating a sustainable financial model for revenue generation within a business model design. Revenue modeling can help to understand what options make more sense in creating a digital business from scratch; alternatively, it can help in analyzing existing digital businesses and reverse engineer them.

Business Experimentation

business-experimentation
Business experiments help entrepreneurs test their hypotheses. Rather than define the problem by making too many hypotheses, a digital entrepreneur can formulate a few assumptions, design experiments, and check them against the actions of potential customers. Once measured, the impact, the entrepreneur, will be closer to define the problem.

Business Analysis

business-analysis
Business analysis is a research discipline that helps driving change within an organization by identifying the key elements and processes that drive value. Business analysis can also be used in Identifying new business opportunities or how to take advantage of existing business opportunities to grow your business in the marketplace.

BCG Matrix

bcg-matrix
In the 1970s, Bruce D. Henderson, founder of the Boston Consulting Group, came up with The Product Portfolio (aka BCG Matrix, or Growth-share Matrix), which would look at a successful business product portfolio based on potential growth and market shares. It divided products into four main categories: cash cows, pets (dogs), question marks, and stars.

Ansoff Matrix

ansoff-matrix
You can use the Ansoff Matrix as a strategic framework to understand what growth strategy is more suited based on the market context. Developed by mathematician and business manager Igor Ansoff, it assumes a growth strategy can be derived by whether the market is new or existing, and the product is new or existing.

Key takeaway

I hope that in this guide you learned the critical aspects related to business strategy, with an emphasis on the entrepreneurial world. If business strategy would only be an academic discipline disjoined from reality, that would still be an interesting domain, yet purely speculative.

However, as a business strategy can be used as a useful tool to leverage on to build companies, hopefully, this guide will help you out in navigating through the seemingly noisy and confusing business world, dominated by technology. As a last but critical caveat, there isn’t a single way toward building a successful business.

And oftentimes the way you choose to build a business is really up to you, how you want to impact a community of people, and your vision for the future!

Other resources: 

What is business strategy?

A business strategy is a deliberate plan that helps a business to achieve a long-term vision and mission by drafting a business model to execute that business strategy. A business strategy, in most cases, doesn’t follow a linear path, and execution will help shape it along the way.

What are examples of business strategies?

Things like product differentiation, business model innovation, technological innovation, more capital for growth, can all be moats that organizations focus on to gain an edge. Depending on the context, industry, and scenario, a business strategy might be more or less effective; that is why testing and experimentation are critical elements.

Published by

Gennaro Cuofano

Gennaro is the creator of FourWeekMBA which target is to reach over two million business students, executives, and aspiring entrepreneurs in 2020 alone | He is also Head of Business Development for a high-tech startup, which he helped grow at double-digit rate | Gennaro earned an International MBA with emphasis on Corporate Finance and Business Strategy | Visit The FourWeekMBA BizSchool | Or Get in touch with Gennaro here

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