value-proposition

Value Proposition Canvas And Design In A Nutshell

A value proposition is about how you create value for customers. While many entrepreneurial theories draw from customers’ problems and pain points, value can also be created via demand generation, which is about enabling people to identify with your brand, thus generating demand for your products and services.

Breaking Down Value Proposition In Business

A value proposition can be defined as the promise of value to be delivered and a belief from the customer that value will be experienced.

Creating a value proposition is a part ofbusiness strategy. Kaplan and Norton say “Strategy is based on a differentiated customer value proposition. Satisfying customers is the source of sustainable value creation.”

As Ash Maurya points out business model describes three things: 

  • value creation,
  • value delivery,
  • and value capture.

And they are all related to customers. For that matter an entrepreneur becomes a business designer:

business-design
A business designer is a person that helps organizations to find and test a business model that can be tested and iterated so that value can be captured by the organization in the long run. Business design is the discipline, set of tools and processes that help entrepreneurs prototype business models and test them in the marketplace.

One of the most used, yet most confusing concepts in the business world is “value proposition.” Many believe they know what they’re talking about, yet you’ll be surprised to discover that what they call value proposition is either a value proposition statement or a distorted version of what it is.

The problem with this kind of distortion are multiple:

  • Lack of alignments
  • Lack of clarity
  • Inability to design a proper value proposition

To have a deep understanding of how value proposition works, we’ll look at the prevailing theories of values available to entrepreneurs.

Jobs-To-Be-Done Theory of value

Theodore Levitt said, “people do not want a quarter-inch drill, they want a quarter-inch hole.”

Therefore, this theory focuses on the jobs-to-be-done by the potential customer. A jobs-to-be-done analysis allows switching the focus toward

  • The “job” the customer is trying to get done. This is the unit of the analysis
  • Groups of people trying to get a job done define the market, rather than focusing on a product, or features of a product
  • Customers become job executors
  • This implies that you can group customers’ demographics and psychographics based on the struggles they experience in getting the job done

A job is defined as:

A “job” is not a description of what the customer is doing, the solution they are using, or the steps they are taking to get a job done. Rather, the “job” statement embodies what the customer is ultimately trying to accomplish.

jobs-to-be-done-canvas

Sourcejobs-to-be-done.com

According to the jobs-to-be-done theory, which also informs the value proposition canvas, those jobs can be summarized as:

  • Functional jobs
  • Social jobs
  • Emotional jobs
  • Supporting jobs

But is this theory all that is when it comes to value proposition? This, of course, is one model available.

Value proposition: tell me why I should buy from you

Kotler – in his book “Kotler on Marketing” – defines a value proposition as to answer a key question for your potential customer: “why should I buy from you?”

According to Kotler, a value proposition is critical as it helps define the context in which the product needs to be positioned. More precisely the value proposition development has to go through four steps:

  • Band positioning
  • Specific positioning
  • Value positioning
  • Total value positioning

In the brand positioning, for instance, Michael Porter advised a company should be focused on achieving an advantage either as a product differentiator, a low-cost leader or a niche.

Other frameworks, like the three-way framework from Treacy and Wiersema, proposed the value disciplines, or becoming the product leader, the operational leader, or achieve customer intimacy.

In all those cases, focus is key.

And just to be sure, it isn’t like being competitive in all those aspects can’t be possible. It is that for that to happen, you need such a budget that a few organizations would make it.

The specific positioning is about – in many cases – choosing a single major benefit that ranges across possibilities such as best quality, best performance, least expensive, easiest to use, and more.

More precisely, according to Kotler, the specific positioning could be

  • Attribute positioning
  • Benefit positioning
  • Use/application positioning
  • User positioning
  • Computer positioning
  • Category positioning
  • Quality/price positioning

In choosing a value proposition, Kotler argues that buyers think in terms of “value for money: or what they get for what they pay.”

This implies:

  • More for more
  • More for the same
  • The same for less
  • Less for much less
  • More for less
If we go with this definition of value proposition it becomes easier to understand how to deliver value to our customers.

It all starts with a profitable and scalable business model

A value proposition design is critical for the success of a company. Yet it is important to insert it in but to make it work you need to insert it in the context of a scalable and profitable business model.

Thus, before jumping into the value proposition design, you can deeply understand what a business model is and how it works.

Once you understand what a business model is you can start designing it. There are several methodologies to do it, I’d suggest you start with the business model canvas.

As you will notice, while the business model canvas is a great tool at “hindsight” to analyze and understand other organizations’ business models, you might want to use the lean startup canvas to draft your startup business model.

The value proposition canvas

The value proposition canvas is among the most used tools to design and draft a value that customers can get from your product or service. The value proposition canvas leverages on the jobs-to-be-done theory of value.
 

Once you get through those resources you’re ready to dive into the value proposition canvas.

In fact, the value proposition canvas is like a plug-in to the business model canvas.

In fact, the value proposition canvas focuses on two segments of the business model canvas: “value propositions” and “customer segments.”

What is a value proposition? The value proposition is about how you create value for customers.

In short, it describes the benefits customers can expect from your products and service, and how it can help them solve pain points and generate short and long-term gains.

What is a value in the value proposition canvas?

business-model-canvas
The business model canvas is a framework proposed by Alexander Osterwalder and Yves Pigneur in Busines Model Generation enabling the design of business models through nine building blocks comprising: key partners, key activities, value propositions, customer relationships, customer segments, critical resources, channels, cost structure, and revenue streams.

overall-business-models

The value proposition is really about understanding your customer’s problems and needs.

In short, this is the primary reason that makes you unique compared to others.

You don’t need a thousand words to communicate your value proposition. You need a line:

duckduckgo-value-proposition

In this blog, we analyzed several aspects of the DuckDuckGo business model and how DuckDuckGo challenged Google with a compelling value proposition “the search engine that doesn’t track you.

duckduckgos-business-model

In fact, today one of the most critical drivers for DuckDuckGo growth is privacy.

Where Google has built its business model on the data of its users, DuckDuckGo throws that data away to make the search experience as private as possible.

Thus, with a single line, DuckDuckGo is communicating what makes it unique compared to other search engines, what issue can it solve (privacy) and what gains a user has (avoid tracking from Google).

As pointed out on strategyzer.uservoice.com there are several elements of the product or service that help craft a compelling value proposition:

  • Newness.
  • Performance.
  • Customization.
  • “Getting the job done.”
  • Design.
  • Brand/status.
  • Price.
  • Cost reduction.
  • Risk reduction.
  • Accessibility.
  • Convenience/usability.

Those elements are critical to putting together a value proposition that comprises two main aspects: customer profile and a value map.

The customer profile

A customer profile needs to be understood in the function of the market in which the customer is served.

In other words, it doesn’t make sense to make grandiose plans or assumptions about your customers.

Those need to be tested and validated by looking at three aspects.

Understand what’s important and what’s insignificant about customer jobs

Understanding customer jobs might comprise the set of tasks your customers are trying to perform what problems they are encountering and what needs they’re trying to satisfy.

The aim is to prioritize and find what’s important and what’s insignificant. There are several types of jobs to take into account as explained by strategyzer.uservoice.com:

  • Functional jobs.
  • Social jobs.
  • Emotional jobs.
  • Supporting jobs.

Understand what extreme and what’s moderate about customer pains

One of the most valuable aspects of a product or service is its ability to relieve customers from a pain point, a problem they have, the obstacle that prevents them from getting the job done.

Thus, this process is really about understanding customers’ frustrations, problems, and pain points.

The main aim is to understand the intensity of those problems as a sort of thermometer that tells you what issues are extreme and what are moderate.

Understand what’s essential and what’s nice to have by generating customer gains

Those comprise the gains that customers required, expects, and desires within the product or service to make them come back.

Also, there is another critical aspect which is about unexpected gains that can be a powerful lever to hook your customers. Hooking is not about creating tricks that make them stick. But creating so much value that they want to get back to your product and service again and again.

Once profiles the customer it is essential to create a value map.

The value map

Once understood the customer profile, the value map is the tool to fill in the blanks and make the customer profile reflected in the product or service.

In short, the value map allows you to be clear and structured on what specific steps to take to make your customers happy, avoid the pain, and what particular features will help.

Thus you want to focus on three aspects:

  • Products and services.
  • Pain relievers.
  • Gain creators.

It’s all about product-market fit!

product-market-fit
Marc Andreessen defined Product/market fit as “being in a good market with a product that can satisfy that market.” According to Andreessen, that is a moment when a product or service has its place in the market, thus enabling traction for the company offering that product or service.

The goal of the Value Proposition Canvas is about designing the value proposition that can make you reach the so-called product-market fit. 

Have you reached it yet? If not, it’s time to design your value proposition with the value proposition canvas.

Beyond value: demand generation and why it matters

The common and most accepted entrepreneurial theories of value, stem from the assumption that value exists. That in many cases that can’t necessarily be generated a new. However, that is not the case.

Extremely successful companies are those able to create a brand that resonates in people’s minds so that even a commodity will be perceived as a status quo, a tool to feel special or to communicate identity.

One example of that is Nike and its ability to use “innovation” as a way to infuse demand generation into its shoes, which otherwise might be well-considered commodities:

nike-vision-statement-mission-statement
Nike’s vision is “To bring inspiration and innovation to every athlete in the world.” While its mission statement is to “do everything possible to expand human potential. We do that by creating groundbreaking sport innovations, by making our products more sustainably, by building a creative and diverse global team and by making a positive impact in communities where we live and work.”

You might want to call it marketing, branding. But in reality, this is about perception, identity and how you want your people, the ones that identify with your brand, feel about themselves.

In short, what you make of your brand is not about you, but about how the people that buy your brand want to feel, think, identity with.

This is called demand generation, and it’s at the base of a strong brand, thus a company with a strong business model, where the value proposition is not drawn from existing pains potential customers might experience, but it’s rather created by the brand, and it leverages on psychological clues that help the desired audience feel moved and inspired.

Demand generation isn’t an inexpensive endeavor. Quite the opposite, finding and distributing the message the amplifies the brand requires a lot of experimentation. And once you stumble on that message, ensuring it gets properly distributed might cost real bucks.

For instance, by 2018, Nike spent $3.5 billion in demand generation alone:

nike-expenses

As Steve Jobs put it in a speech dated 1997:

To me marketing‘s about values this is a very complicated world it’s a very noisy world and we’re not going to get a chance to get people to remember much about us no company is and so we have to be really clear on what we want them to know about us.
And referring to Nike, Steve Jobs explained:
Nike sells a commodity they sell shoes and yet when you think of Nike you feel something different than a shoe company and their ads as you know they don’t ever talk about the product they don’t ever tell you about their soils and why they’re better than Reebok so what Nike is doing in their advertising they honor great athletes and they honor great athletics that’s who they are that’s what they
are about.
Apple value proposition case study 
apple-value-proposition
Apple is a tech giant, and as such, it encompasses a set of value propositions that make Apple’s brand recognized, among consumers. The three fundamental value propositions of Apple’s brand leverages on the “Think Different” motto; reliable tech devices for mass markets; and in 2019, Apple also started to emphasize more and more about privacy to differentiate from other tech giants.

Apple is a champion in demand generation. Yes, the company is a tech giant, with billions of dollars spent in R&D. According to LinkedIn the company employs more than thirty-six thousand engineers and almost thirty thousand IT people as of November 2019. And by 2019 it spent over $16 billion in R&D.

At the same time, the company spent over eighteen billion in sales and administrative expenses primarily due to higher spending on marketing and advertising and infrastructure-related costs (FourWeekMBA Analysis from Apple‘s financial statements).

Apple always focused on creating iconic ad campaigns to amplify its brand values.

Amazon value proposition case study

Amazon Value Proposition
A company like Amazon has multiple value propositions, as it serves several target customers in different markets. With its mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online and endeavors to offer its customers the lowest possible prices,” Amazon value propositions range from “Easy to read on the go” for a device like Kindle, to “sell better, sell more” to its marketplace.

While Jeff Bezos has highlighted over and over again that Amazon is about customer obsession. Don’t be fooled by that. While Amazon does leverage operational efficiency, speed, and convenience, the company’s brand is as important to make sure people trust it enough to prefer that to the local store in the neighborhood.

This might sound trivial, yet Amazon is a global player that offers more and more localized distribution. This requires an extremely strong brand!

Value and brand building activities

Brand building is the set of activities that help companies to build an identity that can be recognized by its audience. Thus, it works as a mechanism of identification through core values that signal trust and that help build long-term relationships between the brand and its key stakeholders.

Communication-Market Fit: Alignment between value offered and its storytelling

business-storytelling
Business storytelling is a critical part of developing a business model. Indeed, the way you frame the story of your organization will influence its brand in the long-term. That’s because your brand story is tied to your brand identity, and it enables people to identify with a company.

There is a part of the value that is created, almost magically by changing the way you communicate your product. That part does not require technical adjustments, features, or engineering. 

It simply requires a better understanding of customers’ desires. The built-in narrative for your product can shape its perception, and with that, it makes the product more valuable, overnight.

For instance, when Apple communicates its products, it seems it’s doing that by explaining plain and clear the technology behind those products. But in reality, Apple is generating desire, by explaining its technical superiority.

Therefore, who buys Apple can justify it (to herself and others) not only with the aesthetic appeal but with technical superiority.  

Value and business model innovation

business-model-innovation
Business model innovation is about increasing the success of an organization with existing products and technologies by crafting a compelling value proposition able to propel a new business model to scale up customers and create a lasting competitive advantage. And it all starts by mastering the key customers.

The redefinition of value, from one era to the next is at the core of business model innovation. Indeed, the innovators are those who change the perspective and reshape the definition of value by challenging accepted and dominating assumptions. 

The innovator, therefore, will build up a new definition of value, by testing what customers really want in that time frame. Which connects to the next point. 

Breaking down the trade-off between cost and value

blue-ocean-strategy
A blue ocean is a strategy where the boundaries of existing markets are redefined, and new uncontested markets are created. At its core, there is value innovation, for which uncontested markets are created, where competition is made irrelevant. And the cost-value trade-off is broken. Thus, companies following a blue ocean strategy offer much more value at a lower cost for the end customers.

As technical innovation becomes available to anyone, at a cheap price, what redefines the rules, in some cases, is a mix of the increased value of a product delivered to more people, for less. 

This sort, of innovation in theory is known as the Blue Ocean Strategy. In reality, this is a messy process, of companies, that in the real world, try to redefine value. As the technology matures, a product that was only available at substantial costs, it becomes ready for mass-markets. 

Those few players, able to unlock these markets, gain a few years of competitive advantage.  

Win-win-win value-driven approach

You take an industry, a niche, or a microniche and you make it more valuable through your business by crafting a value proposition that aligns the interest of several stakeholders. Thus, a multi-faceted value proposition centered around a product and service can align several interests, and create multi-million if not billion industries.

googles-business-model

Google, the search engine, has so far a symbiotic relationship with the billion users worldwide, the millions of publishers that enrich its organic index, and the businesses that pay to be featured within its advertising index.

While Google‘s recent updates worry many publishers as those added features (mostly instant answers) give answers to users without sending back traffic, thus potentially reducing the opportunities for them.

In the last two decades, Google has propelled entire industries, it has enabled the development of multi-billion dollar companies built on top of its free traffic (companies like TripAdvisor, Booking, Airbnb, Quora and more) thus establishing industries that otherwise would have not existed without it, in the first place.

Value proposition in the era of customer obsession

customer-obsession
Customer obsession goes beyond quantitative and qualitative data about customers, and it moves around customers’ feedback to gather valuable insights. Those insights start by the entrepreneur’s wandering process, driven by hunch, gut, intuition, curiosity, and a builder mindset. The product discovery moves around a building, reworking, experimenting, and iterating loop.

A key element of today’s value proposition is the ability of companies to experiment for customers. Where, in many cases, people might not be sure about what they really want, companies have the resources and the power to experiment and come up with original products. 

Thus, testing helps companies also move outside what people think or say they want, to test what they really desire. When companies move in this direction, this is when customer obsession is achieved. Indeed, customer obsession is a mixture of guts, experimentation, but then it also looks at data to determine how people really behave, rather then what they say they like. 

Perhaps, when a new product is launched or demoed, and orders or pre-orders come in, even though the product is highly innovative, this is one of those skin in the game signs that work as a signal for companies to keep pushing in that direction.

Key takeaways

  • Value is a generic concept that can change meaning based on context. In the business world, value is usually referred to as how products solve problems for potential customers. 
  • Therefore, value is the glue of a business model, as it keeps together the core building blocks that might make a company successful in the first place. 
  • While in the tech-driven world, value is thought of primarily in terms of pain points. There is a good chunk of value that can be unlocked via demand generation and communication-market fit. In short, there are aspects of a product that might make it more valuable by changing the perspective, target audience, and the story built within the product. 

Value proposition examples

Apple’s value proposition

apple-value-proposition
Apple is a tech giant, and as such, it encompasses a set of value propositions that make Apple’s brand recognized, among consumers. The three fundamental value propositions of Apple’s brand leverages on the “Think Different” motto; reliable tech devices for mass markets; and in 2019, Apple also started to emphasize more and more about privacy to differentiate from other tech giants.

Read: Apple Value Proposition In A Nutshell

Amazon value proposition

Amazon Value Proposition
A company like Amazon has multiple value propositions, as it serves several target customers in different markets. With its mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online and endeavors to offer its customers the lowest possible prices,” Amazon value propositions range from “Easy to read on the go” for a device like Kindle, to “sell better, sell more” to its marketplace.

Read: Amazon Value Proposition In A Nutshell

Google value proposition

business-model-canvas

For a tech giant like Google, which has a sophisticated business model, based on a hidden revenue generation, there is also a multi-sided value proposition.

Some of those would be:

  • Users: a free search engine for billions of users around the world. Users get a free, seamless engine that helps them find an answer to anything. Google also provides now advanced features that enable a very advanced and rich experience for users. Among all the partners, Google‘s users are the most important. Even though users don’t pay for Google search, they are at the core of the overall Google business model. Without users, Google would not have a business model in the first place.
  • Businesses advertising on Google: The core of the Google business model is advertising, focused on targeted text-based ads for businesses offered via the AdSense network. Before Google existed,d there was no way for marketers to know in detail all the conversion metrics of their ads. While Overture was the first in offering CPC advertising, Google managed to scale it up at massive levels.
  • Publishers: Before Google disrupted the advertising world and took over the digital advertising market, a few established publishers could make money via advertising. With its AdSense network, Google also allowed small publishers to monetize their content. 
  • Developers: in a world where AI and machine learning have become critical to create products that people want, developers have become even more important than publishers  – I argue – for the development and evolution of Google‘s future business model.

DoorDash Value Proposition

 
how-does-doordash-make-money
DoorDash is a platform business model that enables restaurants to set up at no cost delivery operations. At the same time, customers get their food at home and dashers (delivery people) earn some extra money. DoorDash makes money by markup prices through delivery fees, memberships, and advertising for restaurants on the marketplace.
  • For restaurants, more exposure for their brands, and an additional revenue stream. 
  • For dashers, the ability to earn income flexibly. 
  • For eaters, the comfort of having food delivered straight to their doors.

Vroom Value Propositions

Vroom is an e-commerce platform for used cars. Its value propositions are in line with its key partners: 

  • Car buyers, get a curated, wide, and reconditioned inventory, with a set of value-added services (insurance and more), together with the car purchase. 
  • Car sellers can get the easy valuation of the car, and in the case also a simple set up process to sell the car directly to Vroom. 

Honey Value Propositions

how-does-honey-make-money
Honey earns affiliate commissions from stores when users find savings, as the purchase is confirmed. Honey also makes money with its Honey Gold earning a commission when the member visits a partner store while it offers members a digital coupon to apply at purchase. PayPal acquired honey in 2020 for a $4 billion cash acquisition.
  • For members Honey makes available discounts, to shop conveniently in many shops, part of the network. 
  • For stores, part of the network, they get additional exposure on the platform, thus attracting more potential customers. 

Udemy Value Propositions 

udemy-business-model
Udemy is an e-learning platform with two primary parts: the consumer-facing platform (B2C). And the enterprise platform (B2B). Udemy sells courses to anyone on its core marketplace, while it sells Udemy for Business only to B2B/Enterprise accounts. As such, Udemy has two key players: instructors on the marketplace, and business instructors for the B2B platform.
  • Instructors get an additional income stream, and the ability to work flexibly, with a scalable product, like a course. 
  • E-learners get access to the Udemy marketplace, with a wide variety of courses, usually available at an affordable price. 
  • Companies get access to a whole library of courses, so they can reduce the training costs for employees and an smoother transition with the company, as they have unlimited learning resources available for their growth.  

Discord Value Propositions

how-does-discord-make-money
Discord makes money in several ways. From its Discord Store, where users can buy premium games, to the seller shops, that primarily works with a 90/10 revenue share for developers and game sellers. And the ability for sellers to get more visibility on the platform by adding features to the game visibility.
  • Gamers get a platform where they can interact with other gamers.
  • Developers get an ecosystem where they can make money by developing games on the platform. 

Craiglist Value Propositions

how-does-craigslist-make-money
Craiglist is a local posting website that enables people to post any sort of classifieds on the platform, mostly for free, except for some categories of ads and the advertising of vehicles on the website. Therefore, craigslist monetizes based on some premium categories of listings (like job postings or apartment rentals).
  • Users get access to a free website that has any sort of listings, from jobs, to rents and sales of used items. 
  • Companies get mostly free postings on the platform, except for a few categories of products where the listings is paid.

WordPress Value Propositions 

how-does-wordpress-make-money
WordPress.org became the most popular CMS and blogging platform in which the Foundation owns the trademark, and revenues come from donations. The Foundation holds a public-benefit-corporation that manages the revenues coming from WordPress events and conferences. Automaticc – the business arm – monetizes premium tools built on top of WordPress.com (a premium platform) through freemiums.
  • Website owners get easy to set up a blogging platform for free, with the possibility to expand their capability with plugins and extensions. 
  • Developers get access to an ecosystem where they can develop their own tools to be hosted on the WordPress marketplace and build a business around that tool.

Handpicked resources:

Business model case studies:

What is value and value proposition?

A value proposition is about how you create value for customers. While many entrepreneurial theories draw from customers’ problems and pain points, value can also be created via demand generation, which is about enabling people to identify with your brand, thus generating demand for your products and services.

What is Nike’s value proposition?

Nike value proposition starts from its vision “to bring inspiration and innovation to every athlete in the world.” and its mission to “do everything possible to expand human potential. We do that by creating groundbreaking sport innovations, by making our products more sustainably, by building a creative and diverse global team and by making a positive impact in communities where we live and work.”

What is Uber’s value proposition?

Uber value proposition starts from its mission to ignite opportunity by setting the world in motion. The ambition of Uber’s business strategy emphasized first on creating a whole new market (ridesharing) offering more convenience and flexibility to drivers and riders.

What is Google’s value proposition?

Google value proposition starts from its mission to “organize the world’s information and make it universally accessible and useful” while its mission is to “provide an important service to the world-instantly delivering relevant information on virtually any topic.” In 2019, Sundar Pichai emphasized a renewed mission to allow people “to get things done!”

What is Facebook value proposition?

Facebook value proposition starts from its “mission to give people the power to build community and bring the world closer together as people use Facebook to stay connected with friends and family, to discover what’s going on in the world, and to share and express what matters to them” as pointed out on Facebook website.

Published by

Gennaro Cuofano

Gennaro is the creator of FourWeekMBA which target is to reach over two million business students, executives, and aspiring entrepreneurs in 2020 alone | He is also Head of Business Development for a high-tech startup, which he helped grow at double-digit rate | Gennaro earned an International MBA with emphasis on Corporate Finance and Business Strategy | Visit The FourWeekMBA BizSchool | Or Get in touch with Gennaro here

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