Murphy’s Law states that if anything can go wrong, it will go wrong. Murphy’s Law was named after aerospace engineer Edward A. Murphy. During his time working at Edwards Air Force Base in 1949, Murphy cursed a technician who had improperly wired an electrical component and said, “If there is any way to do it wrong, he’ll find it.”
Understanding Murphy’s Law
After hearing the remarks, the technician’s project manager called it Murphy’s Law.
Murphy’s Law describes those days in life where everything seems to go wrong.
Perhaps the alarm clock failed to go off on the morning of an important presentation. Or maybe the best salesman in the organization goes home sick minutes before a crucial client meeting. Whatever the event, it is largely beyond the control of the individual or business.
Indeed, it is how a business responds to Murphy’s Law that will give it a competitive edge.
Managing the impact of Murphy’s Law
When things go wrong in a business, the cause can be tracked to six factors: human, process, policy, equipment, materials, or environment.
Once the cause has been identified, the business should evaluate its systems and develop best practices to minimize risk.
- Does the business have routine checklists to ensure consistency?
- Does the business have an appropriate equipment maintenance protocol?
- How is the business turning customer complaints into opportunities for growth?
- Is the business proficient in human resource management? Are employees suitably trained, skilled, or motivated?
- Is important data backed up? Are important processes or innovations patented to guard against the competition?
Murphy’s Three Laws of Business Continuity
Murphy’s Law has been adapted to business with two additional laws.
Let’s look at each:
- Murphy’s First Law – “If it can go wrong, it will go wrong.” In business, the first law highlights the importance of risk assessment and the value of spending money on risk mitigation.
- Murphy’s Second Law – “If it cannot possibly go wrong, it’ll still go wrong.” No matter how much time or money is spent on risk mitigation, it is impossible to eliminate all of them. Given enough time, something with a very small probability of occurring becomes increasingly likely. Business continuity plans should be developed to ensure that the recovery from a negative event is as swift as possible.
- Murphy’s Third Law – “Life happens.” Accepting that life is beyond their control is important for businesses. While continuity plans are vital, they do not make a business immune to negative events. Background levels of operational risk should always be communicated to management and key stakeholders.
- Murphy’s Law states that if anything can go wrong, it will go wrong.
- The impacts of Murphy’s Law cannot be controlled, but they can be managed. By understanding the six causes of unforeseen events, a business can develop risk-managing systems for each.
- Murphy’s Law in business is sometimes seen with two additional laws. The second law states that things will still go wrong, no matter how hard a business tries to eliminate risk. The third law dictates that some level of risk should be factored into doing business. This should then be communicated to management and key stakeholders.
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