Employee KPIs

KPI	Type	Description	When to Use	Example	Formula
Performance and Productivity KPIs
Employee Performance Rating	Performance	Represents an employee’s overall performance rating based on periodic evaluations.	Assess individual performance and identify areas for improvement.	An employee receives a performance rating of 4 out of 5.	N/A
Key Result Areas (KRAs) Achievement	Performance	Measures the achievement of key result areas or goals set for an employee.	Evaluate individual goal attainment and contributions.	An employee achieves 90% of their set KRAs.	Achievement Rate = (Actual Performance / Target Performance) * 100%
Revenue per Employee	Productivity	Represents the revenue generated by each employee, indicating productivity.	Assess workforce efficiency in revenue generation.	Revenue per employee is $100,000 per year.	Revenue per Employee = Total Company Revenue / Total Number of Employees
Employee Engagement and Satisfaction KPIs
Employee Satisfaction Score (ESS)	Satisfaction	Measures employee satisfaction based on surveys or feedback.	Assess overall employee satisfaction levels.	An ESS score of 80% indicates an 80% satisfaction rate among employees.	ESS = (Sum of Satisfaction Scores / Total Number of Responses) * 100%
Employee Net Promoter Score (eNPS)	Satisfaction	Measures employee loyalty and likelihood to recommend the organization as a great place to work.	Assess employee loyalty and identify areas for improvement.	An eNPS of 45 indicates a positive sentiment, while -10 suggests negative sentiment.	eNPS = (% of Promoters – % of Detractors) * 100%
Employee Turnover Rate	Retention	Indicates the percentage of employees who leave the organization over a specific period.	Assess employee retention and identify turnover trends.	A turnover rate of 10% means 10% of employees left during a year.	Employee Turnover Rate = (Number of Employees who Left / Total Number of Employees) * 100%
Learning and Development KPIs
Training Hours per Employee	Learning	Measures the average number of training hours completed by each employee.	Assess employee development and training efforts.	An average of 20 training hours per employee.	N/A
Employee Skill Development Progress	Learning	Represents the progress made by employees in developing new skills or competencies.	Evaluate the effectiveness of skill development programs.	An employee achieves a 90% skill development progress.	Skill Development Progress = (Current Skill Level – Initial Skill Level) / (Final Skill Level – Initial Skill Level) * 100%
Certification and Qualification Completion	Learning	Indicates the percentage of employees who have completed relevant certifications or qualifications.	Assess the workforce’s qualifications and readiness for specific roles.	A completion rate of 80% for a certification program.	Certification Completion Rate = (Number of Employees with Certifications / Total Number of Employees) * 100%
Attendance and Punctuality KPIs
Employee Attendance Rate	Attendance	Represents the percentage of scheduled work hours attended by employees.	Assess employee attendance and punctuality.	An attendance rate of 95% means employees attend 95% of scheduled work hours.	Employee Attendance Rate = (Total Hours Attended / Total Hours Scheduled) * 100%
Tardiness Rate	Attendance	Indicates the percentage of scheduled work hours for which employees arrive late.	Assess punctuality and identify areas for improvement.	A tardiness rate of 8% means employees are late for 8% of scheduled work hours.	Tardiness Rate = (Total Hours Tardy / Total Hours Scheduled) * 100%
Unscheduled Absence Rate	Attendance	Represents the percentage of unscheduled work hours missed by employees.	Assess unplanned absenteeism and its impact on productivity.	An unscheduled absence rate of 3% means employees miss 3% of scheduled work hours unexpectedly.	Unscheduled Absence Rate = (Total Unscheduled Hours Missed / Total Hours Scheduled) * 100%
Diversity and Inclusion KPIs
Workforce Diversity Index	Diversity & Inclusion	Measures the diversity of the workforce based on gender, ethnicity, age, etc.	Assess diversity and inclusion efforts and progress.	A diversity index score of 0.6 indicates a relatively diverse workforce.	Workforce Diversity Index = (Number of Diverse Employees / Total Number of Employees)
Inclusion and Belonging Survey Score	Diversity & Inclusion	Measures employee perceptions of inclusion and a sense of belonging within the organization.	Assess the inclusiveness and employee experience related to diversity.	An inclusion survey score of 4.2 on a 5-point scale.	N/A
Equal Pay Ratio	Diversity & Inclusion	Represents the ratio of average earnings between different demographic groups (e.g., gender).	Assess pay equity and identify potential disparities.	An equal pay ratio of 0.95 indicates a 5% gender pay gap, favoring men.	Equal Pay Ratio = (Average Earnings for Group A / Average Earnings for Group B)
Health and Well-being KPIs
Employee Wellness Program Participation	Health & Well-being	Indicates the percentage of employees participating in wellness programs.	Assess employee engagement in wellness initiatives.	A participation rate of 70% in a wellness program.	Wellness Program Participation Rate = (Number of Participants / Total Number of Employees) * 100%
Health Risk Assessment Completion	Health & Well-being	Represents the percentage of employees who have completed health risk assessments.	Assess the workforce’s health status and risks.	A completion rate of 80% for health risk assessments.	Health Risk Assessment Completion Rate = (Number of Employees with Assessments / Total Number of Employees) * 100%