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What Is the Razor and Blade Business Model? Apple’s Reversed Razor and Blade Strategy
The razor and blade business model is a strategy that relies on selling what is supposed to be the primary product at a low price or given away for free; while complementary goods get sold at high margins. For instance, Gillette’s razor would cost a few bucks. Instead, a set of blades will be 3-4 times more expensive. Companies like Apple, instead, follow a variation of that, called reverse razor and blade where the core product (the iPhone) is sold at wide premium, and the ancillary products/services (apps) are mostly free, or inexpensive.
Apple and the reversed razor and blade business model
If you ever bought an iPhone, you’re aware of the fact that it can cost as much like a computer. In fact, Apple rather than decrease its prices overtime is actually uses the opposite strategy. In fact, the latest confirmation of this strategy comes from the iPhone X, which has an even higher margin compared to the iPhone 8. As reported by reuters.com:
The iPhone X smartphone costs $357.50 to make and sells for $999, giving it a gross margin of 64 percent, according to TechInsights, a firm that tears down technology devices and analyzes the parts inside. The iPhone 8 sells for $699 and has a gross margin of 59 percent.
In short, In this case, the iPhone is the blade. What is the razor then? That is the iTunes or the set of digital products Apple made available through its store. In fact, when Apple launched iTunes, a CD would cost anywhere between $16 or $18. Today you can get an album for $9.99 or 99 cents per song.
Steve Jobs “said to us, ‘There’re two things you have to accept: 99 cents for every single song, and every song has to be sold as a single.’ And we went home and swallowed hard because that was tough for us to accept for us as a music industry…. If certain songs were really popular we should be able to set the price at whatever we thought was the right price as opposed to the $1 price. Steve said, ‘You know, you’ve got to keep it simple, you’ve got to keep it clean.’”
Thomas Hesse:President, Corporate Development and New Businesses, Chief Digital Officer at Bertelsmann. He was Chief Strategy Officer for BMG Music Entertainment when the iTunes Music Store launched.
The razor blade business model, also known as the razor-razorblade model, involves selling a product at a lower price to then selling a related product later for a profit. The razor and blade business model has been popularized by King C. Gillette, founder of safety razor company Gillette, which sold a durable razor at cost while selling disposable blades at a premium.
The razor blade business model, also known as the razor-razorblade model, involves selling a product at a lower price to then selling a related product later for a profit. The razor and blade business model has been popularized by King C. Gillette, founder of safety razor company Gillette, which sold a durable razor at cost while selling disposable blades at a premium.
The razor blade business model describes the strategic positioning of one product as free or complimentary to boost sales of a dependent product that generates revenue.
The model is often attributed to King C. Gillette, founder of safety razor company Gillette. The entrepreneur reasoned that if he could sell consumers a durable razor handle for very little, he could sell the disposable replacement blades at a premium price.
The company reaped the rewards of Gillette’s strategy since the expensive blades needed to be replaced constantly. What’s more, the consumer had no choice but to purchase them as they were the only blades that were compatible with the razor handle. The strategy was such a success that current owner Proctor & Gamble continues to use it today.
The razor-blade business model intends to avoid competition by offering a free or low-cost product in the first instance – even if the business must incur a loss. Once customer loyalty has been attained, the company has an easier time selling them more profitable products.
Note that the razor-blade model is similar to the freemium model, where digital products and services are offered for free under the expectation that a consumer will pay for features at some future point.
Companies utilizing the razor-blade business model
Aside from razor blades themselves, there are many other brands in different industries utilizing this business model.
Let’s take a look at a few of these below:
Keurig – the company sells a range of single-serve coffee makers, with some available for less than $100. Where Keurig makes money is in the sale of coffee pods, with a 6-pack alone retailing for around $20.
Microsoft, Nintendo, and Sony – these companies have almost always sold their video game consoles at close to cost price or less. The razor-blade model is prevalent in the industry because consoles require hardware updates and price cuts to ensure they remain relevant over long periods. The “blade” in this case is the video game itself.
Hewlett Packard – HP has a wide range of printers, with some of the cheapest retailing for around the same cost as an ink refill. The company is counting on its customers having to constantly replace the toner cartridges to make money
Potential limitations of the razor-blade business model
The benefits of the razor-blade business model for businesses are well stated. But there do also exist some limitations:
Environmental costs – some companies using the model have been criticized for the amount of waste they generate. In today’s world, businesses are expected to be environmental stewards and those that are seen to be destructive will lose customers to their competitors. Coffee pod brands were banned in some workplaces because their compositional mix of plastic, metal and coffee grounds made them impossible to recycle.
Brand resentment – some consumers also become resentful of the company for effectively forcing them to use a certain product. This feeling may be exacerbated by prices the consumer considers too expensive. For example, many consumers are bemused by the fact that the price of ink is comparable to the price of a printer.
Outlay risk – brands who implement the razor-blade model always run the risk that they will not recoup their initial costs. If the business is heavily subsidizing the initial product, poor sales in the premium product may result in an overall loss.
Competition – when a company sells its premium product with a higher margin, a competitor can offer the same product for less without incurring the expenses associated with developing the free or low-cost product.
As the name may suggest, the reverse razor blade model is an inversion of the razor and blade business model made popular by The Gillette Company.
Like its namesake, the reverse razor blade model has a consumable and dependent product. However, unlike its namesake, the business offers the dependent product at a premium price and the consumable product at a price that is lower or more convenient. In most cases, the dependent product is durable which allows the consumer to utilize the consumable product(s) over a longer period.
Apple was an early proponent of the reverse razor blade model, selling its iPod as the dependent product and songs from the iTunes store as the consumable product. Similarly, consumers who purchase an Apple Mac receive access to the Mac operating system and office software free of charge. To some extent, the reverse approach helps Apple offset its expensive products and the fact that the company rarely offers discounts.
Amazon is another company that utilizes the reverse razor blade model, selling its Kindle e-readers to give consumers access to a vast library of book titles.
Advantages and disadvantages of the reverse razor blade model
Let’s now take a look at some of the pros and cons of this business model.
Advantages
Customer retention – the reverse razor blade model tends to increase customer retention because a user willing to invest a large amount of money upfront is more likely to stay with the company for longer. This phenomenon, where a person is reluctant to abandon a course of action if a large investment has been made, is known as the sunk-cost fallacy. Furthermore, consumers who purchase expensive products may also be brand advocates that will stick with the company regardless of price.
Minimal risk – in the standard razor and blade model, the company often makes a loss on the dependent product and relies on the more expensive consumable to boost revenue. In the reverse model, the company makes an initial profit on the dependent product and is less reliant on sales of the consumable.
Disadvantages
Prohibitive cost – the cost of purchasing a premium product upfront may be prohibitive for consumers. Some may not be able to afford the product, while others may be reluctant to purchase the product before they have full access to its features.
Brand exposure – a consequence of prohibitive cost is reduced brand exposure. When consumers are effectively priced out of the market, there is no scope for the business to build relationships with them.
Key takeaways:
The razor blade business model also known as the razor-razorblade model, involves selling a product at a lower price to then sell a related product later for a profit.
The razor blade business model has been used by brands such as Keurig, Microsoft, Nintendo, Sony, and Hewlett Packard.
The razor blade business model endeavors to reduce competition and enable consumers to try a product at a low cost before turning them into repeat buyers. However, the model has been associated with environmental concerns and brand resentment. There is also the risk that the premium product becomes unprofitable or a new competitor emerges.
The reverse razor blade model involves a business attracting consumers with a premium product and then selling them less expensive products over time.
Apple was an early proponent of the reverse razor blade model, selling the iPod as the dependent product and songs from the iTunes store as the consumable product. Amazon does the same with the Kindle e-reader, which affords consumers access to a vast library of inexpensive e-books.
The reverse razor blade model improves customer retention and is a less risky approach than the standard razor and blade strategy. However, the cost may be prohibitive for some consumers and as a result, brand exposure may also be reduced.
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