Diagram of the sections of: How Does Wikipedia Make Money? Wikipedia Business Model Analysis

How Does Wikipedia Make Money? Wikipedia Business Model Analysis

Updated October 2026 ยท reviewed for today
In short

Wikipedia makes almost all of its money from reader donations to the Wikimedia Foundation, the nonprofit that hosts it, plus a smaller and growing income from Wikimedia Enterprise, a paid API for companies that reuse its content at high volume. In fiscal 2024-25 (year ended 30 June 2025) the Foundation had total revenue of $208.6 million, of which $189.5 million came from donations; Wikimedia Enterprise brought in $8.3 million. The articles stay free to read and reuse under an open licence: companies pay for speed, volume and service guarantees, not for the content.

How it makes money

01
Donations: the core
Donations were $189.5 million of $208.6 million in fiscal 2024-25. Banner appeals brought in 30% of total revenue (down from 32% a year earlier), email 15% and recurring giving 21%. The Foundation says donors give an average of $11 per donation and that it does not accept government grants.
02
Wikimedia Enterprise: paid access
Enterprise sells bulk and real-time APIs with service guarantees to high-volume reusers. Revenue rose 148% to $8.3 million in fiscal 2024-25, 4% of Foundation revenue, with 13 commercial customers on the paid tier at year end.
03
Investment and other income
The rest comes from investment income, merchandise and a cost-sharing agreement under which the separate Wikimedia Endowment reimburses the Foundation for staff and resources it uses.
04
Where it goes
Expenses were $190.9 million in fiscal 2024-25: 77.4% on programmes, 11.4% on fundraising and 11.2% on general administration. Net assets were $296.6 million on 30 June 2025, about 17.1 months of planned operating expenses.

What changed in 2025-26

Fewer human readers

In October 2025 the Foundation said that, after reclassifying traffic from bots built to evade detection, human pageviews on Wikipedia were down roughly 8% on the same months of 2024. It linked the decline to generative AI and search engines answering questions directly, often from Wikipedia content.

Enterprise turns profitable

The fiscal 2024-25 Enterprise report showed its first full year of profit: net profit of about $3.9 million on $8.3 million of revenue, enough to repay all investment since its launch in January 2022. A policy formalised in May 2025 caps Enterprise income at 30% of Foundation revenue.

Rate limits for scrapers

In July 2026 the Foundation said it had begun rate-limiting large-scale reusers of its public APIs, so companies that need data at high speed or volume are pointed to Wikimedia Enterprise. Public access stays open, and free Enterprise access is offered to volunteers, smaller commercial reusers and some mission-aligned partners.

AI agents and the courts

In October 2026 the Foundation reported edits, probing and millions of automated requests from AI agents it believes were operated by OpenAI. On 30 October 2026 it filed an amicus brief in the OpenAI copyright litigation, arguing that model training can be fair use but that retrieval-augmented answers should respect licences such as Wikipedia’s CC BY-SA.

Where the money comes from, fiscal 2024-25

All donations
Figure$189.5M
NoteUp from $174.7M in fiscal 2023-24
Banner donations
Figure$62.4M (30% of revenue)
NoteDown from 32% of revenue a year earlier
Recurring giving
Figure21% of revenue
NoteMonthly and other repeat gifts
Email donations
Figure15% of revenue
NotePart of the push to rely less on banners
Wikimedia Enterprise
Figure$8.3M (4% of revenue)
NoteUp 148%; 13 paid commercial customers at year end

What it means for you

  • If you build on Wikipedia data at scale, budget for Wikimedia Enterprise: the public APIs are now rate-limited for large reusers.
  • Credit the source: Wikipedia text is licensed CC BY-SA, which requires attribution and share-alike for adaptations.
  • If you run a content site, track human and bot traffic separately; Wikipedia's own figures moved once bots were reclassified.
  • Study the access-not-licence model: the content is free, and companies pay for speed, volume and service guarantees.
  • Read the 30% cap as a governance choice: it limits how dependent the Foundation can become on a few large customers.
The Business Engineer lens

Wikipedia is a supplier of high-quality text to the AI industry that is paid mostly by readers, and AI answers are reducing the human visits that drive those donations. Wikimedia Enterprise is the attempt to make the heaviest machine users pay for the infrastructure, without closing the content or letting commercial income dominate.

Read: Is Reddit A Gold Mine for AI? โ†’Explore the platform โ†’

Related: How Mozilla makes money ยท Open source business model ยท How Reddit makes money ยท DuckDuckGo business model ยท Crowdsourcing

Frequently asked questions

How does Wikipedia make money?

Mostly through donations to the Wikimedia Foundation: $189.5 million of $208.6 million in total revenue in fiscal 2024-25. Wikimedia Enterprise, a paid API for large reusers, added $8.3 million.

Does Wikipedia run ads?

No. The Foundation says it does not use advertising as a source of revenue; it relies mainly on reader donations, plus Enterprise, investment and other income.

What is Wikimedia Enterprise?

A paid service that gives companies bulk and real-time access to Wikimedia content with service guarantees. The content itself stays free; Enterprise income is capped at 30% of Foundation revenue.

Is AI hurting Wikipedia's income?

The Foundation reported human pageviews down roughly 8% year on year in 2025 and links the decline partly to AI answers. Fewer human visits means fewer people see donation appeals.

Sources

The full guide

The complete explainer, cleaned up and reformatted for mobile.

Last Updated: 6 October 2026 โ€” Enhanced with AI business impact analysis
Last Updated: April 2026 โ€” Enhanced with AI business impact analysis

How AI Is Reshaping This Business Model

Wikipedia faces an unusual AI disruption: its content trained the very models now bypassing it. ChatGPT, Gemini, and Claude ingested Wikipedia’s corpus wholesale, then began answering the informational queries that once drove traffic to wikipedia.org. The Wikimedia Foundation reported a roughly 8% decline in human pageviews in 2025, even as bot traffic surged โ€” a direct threat to its donation-funded model, which depends on millions of readers seeing banner appeals each year. Fewer human visitors means fewer donation prompts, and donations were $189.5 million of the Foundation’s $208.6 million revenue in fiscal 2024-25, from gifts averaging about $11. In response, Wikimedia charges companies that need high-volume, high-speed access through Wikimedia Enterprise, its paid API announced in 2021, and since 2026 it rate-limits large-scale reusers of its public APIs. This reframes Wikipedia’s business model from donation-only to a hybrid where AI labs subsidize the commons they depend on. Operationally, AI also cuts both ways internally: editors now use machine translation and vandalism-detection models to maintain 300+ language editions, while debates rage over AI-generated article drafts polluting the encyclopedia itself. The forward question is whether Wikipedia can convert its status as the irreplaceable training substrate for generative AI into durable licensing revenue before donation fatigue and AI-mediated traffic loss compound โ€” making the Enterprise API less of a side business and more of a second pillar.

Updated 6 October 2026: we refreshed 8 figures on this page, now taken from meta.wikimedia.org and diff.wikimedia.org. Anything we could not check against a current source keeps its original year, so you can see how old it is.

Latest figures · checked 6 October 2026

  • Wikimedia Enterprise had 13 commercial customers on its paid tier at the end of fiscal year 2024-2025. diff.wikimedia.org
  • The Wikimedia Foundation had 685 total staff on 31 December 2025. meta.wikimedia.org
  • As of June 30, 2025, the Wikimedia Foundation’s net assets were $296.6 million. meta.wikimedia.org
  • The Wikimedia Foundation’s total revenue was $208.6 million in fiscal year 2024-2025, of which $189.5 million came from donations. meta.wikimedia.org
  • Wikimedia Enterprise, the Foundation’s paid API for large reusers, generated $8.3 million in revenue in fiscal year 2024-2025. diff.wikimedia.org

For a deeper analysis of how AI is restructuring business models across industries, read From SaaS to AgaaS on The Business Engineer.

Diagram of the sections of: How Does Wikipedia Make Money? Wikipedia Business Model Analysis
How Does Wikipedia Make Money? Wikipedia Business Model Analysis: hand-drawn explainer by The Business Engineer
Drawing by The Business Engineer.
Key numbersChecked 6 October 2026
$296.6 millionAs of June 30, 2025, the Wikimedia Foundation's net assets were $296.6 million.meta.wikimedia.org
$208.6 millionThe Wikimedia Foundation's total revenue was $208.6 million in fiscal year 2024-2025, of which $189.5โ€ฆmeta.wikimedia.org
$8.3 millionWikimedia Enterprise, the Foundation's paid API for large reusers, generated $8.3 million in revenue inโ€ฆdiff.wikimedia.org
8%The Wikimedia Foundation reported a roughly 8% decline in human pageviews in 2025, even as bot trafficโ€ฆThis article

In one lineWikipedia faces an unusual AI disruption: its content trained the very models now bypassing it.

FourWeekMBABusiness EngineerAt a glance

Fewer human visitors means fewer donation prompts, and donations were $189.5 million of the Foundation’s $208.6 million revenue in fiscal 2024-25, from gifts averaging about $11.

The Wikimedia Foundation's total revenue was $208.6 million in fiscal year 2024-2025, of which $189.5 million came from donations. meta.wikimedia.org

Wikimedia Enterprise, the Foundation's paid API for large reusers, generated $8.3 million in revenue in fiscal year 2024-2025. diff.wikimedia.org

Operationally, AI also cuts both ways internally: editors now use machine translation and vandalism-detection models to maintain 300+ language editions, while debates rage over AI-generated article drafts polluting the encyclopedia itself.

Layout and figures refreshed 6 October 2026. Sources are listed at the end of the article.

Wikipedia is sustained by the Wikimedia Foundation, which is supported mostly by donations and contributions, which in fiscal year 2024-2025 amounted to $189.5 million out of $208.6 million in total revenue. Wikipedia is among the most popular websites on earth, and it is, as of these days, an open, non-profit project, on which other twelve projects have been developed.

Business Model ElementAnalysisImplicationsExamples
Value PropositionWikipedia’s value proposition revolves around providing free and open access to a vast repository of knowledge. Key elements of its value proposition include: – Free Access: No cost to access and use the platform’s content. – Collaborative Editing: Anyone can contribute, edit, and improve articles. – Global Reach: A diverse range of topics and languages covered. – Reference Source: Reliable and well-referenced information. Wikipedia aims to democratize knowledge and make it freely available to everyone.Offers free and open access to a vast knowledge base, democratizing information. Encourages collaborative editing and contributions from a global community. Attracts users seeking diverse and well-referenced information on a wide range of topics. Serves as a trusted reference source for research and learning. Empowers individuals to contribute to the collective knowledge of humanity.– Free access to a vast knowledge repository. – Collaborative editing and contributions from a global community. – Diverse range of topics and languages covered. – Reliable and well-referenced information. – Trusted reference source for research and learning. – Empowers individuals to contribute to collective knowledge.
Customer SegmentsWikipedia serves a wide range of customer segments, including: 1. General Users: Individuals seeking information on various topics. 2. Students: Students and researchers looking for reference materials. 3. Educators: Teachers and educators who use Wikipedia in the classroom. 4. Institutions: Libraries, universities, and schools that reference Wikipedia. Wikipedia caters to a broad audience looking for free and reliable information.Focuses on a diverse customer base with varying information needs. Customizes content to suit the requirements of general users, students, educators, and institutions. Provides a versatile platform for different stages of research and learning. Serves as a reference source for a wide range of users and institutions. Encourages contributions from individuals with expertise in various fields.– Serving diverse customer segments broadens the user base. – Customizes content for different information needs. – Provides a versatile platform for research and learning. – Serves as a reference source for various users and institutions. – Encourages contributions from individuals with expertise.
Distribution StrategyWikipedia’s distribution strategy relies on its website and partnerships with search engines. Users can access Wikipedia directly through its website or indirectly through search engine results, where Wikipedia articles often appear prominently. The platform also collaborates with Wikimedia Foundation and other organizations to expand its reach and support its mission. Additionally, Wikipedia encourages offline access through downloadable versions of its content.Utilizes its website as a primary access point to its knowledge base, ensuring accessibility. Benefits from partnerships with search engines, which drive traffic to Wikipedia articles. Collaborates with Wikimedia Foundation and other organizations to expand its reach and support its mission. Promotes offline access through downloadable versions of its content. Prioritizes broad accessibility to knowledge.– Website serves as a primary access point. – Partnerships with search engines drive traffic. – Collaborates with organizations to expand reach and support the mission. – Promotes offline access to knowledge through downloadable content. – Prioritizes broad accessibility to knowledge.
Revenue StreamsWikipedia does not generate revenue directly from its content. It operates as a nonprofit organization and relies on donations and grants as its primary source of funding. It runs annual fundraising campaigns to support its operational costs and expansion. Donations come from individual users, foundations, and philanthropic organizations that believe in Wikipedia’s mission of providing free knowledge to the world.Does not generate revenue directly from content or users. Relies on donations and grants as the primary sources of funding. Runs annual fundraising campaigns to support operational costs and expansion. Receives donations from individuals, foundations, and philanthropic organizations supporting Wikipedia’s mission. Prioritizes free access to knowledge over commercialization.– Does not generate revenue directly from content or users. – Relies on donations and grants for funding. – Runs annual fundraising campaigns to support operations. – Receives donations from individuals, foundations, and philanthropic organizations. – Prioritizes free access to knowledge over commercialization.
Marketing StrategyWikipedia’s marketing strategy is based on word-of-mouth, community engagement, and its strong online presence. The platform does not engage in traditional marketing or advertising. Instead, it relies on satisfied users to promote Wikipedia to others and encourage contributions. Wikipedia fosters a sense of community among its editors and volunteers, who contribute voluntarily to improve its content. It maintains a strong online presence through search engine optimization (SEO) and active social media engagement.Leverages word-of-mouth marketing from satisfied users to promote the platform. Fosters a sense of community among editors and volunteers, encouraging contributions. Maintains a strong online presence through effective SEO and active social media engagement. Prioritizes community-driven growth and content improvement.– Relies on word-of-mouth marketing from satisfied users. – Fosters a sense of community among editors and volunteers. – Maintains a strong online presence through SEO and social media. – Prioritizes community-driven growth and content improvement.
Organization StructureWikipedia’s organizational structure includes the Wikimedia Foundation, a nonprofit entity responsible for the platform’s governance and support. It operates with a decentralized model, with thousands of volunteers and editors worldwide contributing to content creation and management. The Wikimedia Foundation oversees legal, technical, and financial aspects of Wikipedia and its sister projects. This structure supports Wikipedia’s mission of providing free knowledge while maintaining a global network of volunteers.Operates under the Wikimedia Foundation, a nonprofit entity responsible for governance and support. Adopts a decentralized model with a global network of volunteers and editors contributing to content. Oversees legal, technical, and financial aspects of Wikipedia and sister projects. Supports Wikipedia’s mission of providing free knowledge to the world. Prioritizes volunteer-driven content creation and management.– Operates under the nonprofit Wikimedia Foundation. – Adopts a decentralized model with global volunteers. – Oversees legal, technical, and financial aspects. – Supports the mission of providing free knowledge. – Prioritizes volunteer-driven content creation and management.
Competitive AdvantageWikipedia’s competitive advantage lies in its vast and diverse content, open editing model, global community, reliability, and strong brand as a trusted reference source. Vast and Diverse Content: Offers a vast repository of knowledge covering a wide range of topics and languages. Open Editing Model: Allows anyone to contribute and improve articles, ensuring continuous updates. Global Community: Benefits from a global community of volunteers who maintain and enhance content. Reliability: Maintains rigorous referencing and quality standards for content. Strong Brand: Is recognized worldwide as a trusted and free reference source. Wikipedia stands out as a comprehensive, continuously updated, and reliable source of knowledge.Derives a competitive advantage from: – Offering a vast and diverse knowledge repository. – Allowing open contributions and continuous updates. – Engaging a global community of volunteers. – Maintaining rigorous referencing and quality standards. – Building a strong and trusted brand as a reference source. Stands out as a comprehensive, reliable, and free knowledge platform.– Offers a vast and diverse knowledge repository. – Allows open contributions and continuous updates. – Engages a global community of volunteers. – Maintains rigorous referencing and quality standards. – Builds a strong and trusted brand as a reference source. – Stands out as a comprehensive, reliable, and free knowledge platform.

Wikipedia origin story

Back in 2001, Jimmy Wales and Larry Sanger stumbled on the idea of having an encyclopedia, rather than be edited centrally, could instead be built by hundreds of contributors. Initially, the project was called Nupedia.

However, it later changed the name to Wikipedia, to recall the Hawaiian term “wiki” which stands for “quick” or “super-fast” โ€“ “wiki wiki.”

A few years before, Jimmy Wales had retired from his options trading career, and having made some money, he had started another website called Bomis, which would aggregate erotic photographs materials. While Bomis would eventually close, from its resources, Nupedia was created. Thus, bringing to life Wikipedia.

Today Wikipedia is among the most popular sites on earth and for sure the most known encyclopedia.

As Jimmy Wales – founder of Wikipedia, recounted, in a TED talk, in 2007:

Charles Van Doren, who was later a senior editor of Britannica, said the ideal encyclopaedia should be radical it should stop being safe.

But if you know anything about the history of Britannica since 1962, it was anything but radical.

Still a very completely safe, stodgy type of encyclopaedia.

Wikipedia, on the other hand, begins with a very radical idea, and that’s for all of us to imagine a world in which every single person on the planet is given free access to the sum of all human knowledge.

And that’s what we’re doing.

So Wikipedia it’s a freely licensed encyclopedia. It’s written by thousands of volunteers all over the world in many, many languages.

It’s written using wiki software so anyone can quickly edit and save,

And it goes live on the Internet immediately.

And everything about Wikipedia is managed by virtually an all-volunteer staff.

FourWeekMBABusiness EngineerTimeline, as stated in the article
2001

Back in 2001, Jimmy Wales and Larry Sanger stumbled on the idea of having an encyclopedia, rather than be edited centrally, could instead be built by hundreds of contributors.

2003

The Foundation was established as a nonprofit in 2003.

2026

Latest figures ยท checked 6 October 2026

Wikimedia family

wikimedia-projects

The Wikimedia Foundation is a non-profit that hosts Wikipedia and other free knowledge projects brought on by the Wikimedia family. The Foundation was established as a nonprofit in 2003.

In 2012, asked how he decided the best way to go, Jimmy Wales said: “Thinking about how do we sustain it? How do we make this work? Putting it into a non-profit (referring to Wikipedia) seemed a reasonable way to go.”

13 projects are part of this family and are divided into five main categories:

  • Reference.
  • Collections.
  • Technology.
  • Guides.
  • Collaboration.

Reference

  • Wikipedia “All the world’s knowledge” is an encyclopedia written in 300 languages.
  • Wikibooks or a collection of free e-book resources including textbooks, annotated texts, instructional guides, and manuals.
  • Wiktionary is a dictionary for over 170 languages.
  • Wikiquote is an online collection of sourced quotations.

Collections

  • Wikimedia Commons, is the worldโ€™s largest free-to-use library of illustrations, photos, drawings, videos, and music.
  • Wikisource, a library of freely-licensed source texts and historical documents.
  • Wikiversity, learning resources, learning projects, and research for use in all levels, types, and styles of education.
  • Wikispecies, a database for taxonomy that covers living and fossil representatives of Animalia, Plantae, Fungi, Bacteria, Archaea, Protista, and all other forms of life.

Technology

  • Wikidata, central storage of structured data for Wikimedia projects.
  • MediaWiki is free and open-source wiki software that anyone can use and develop. The platform on which Wikimedia projects are built.

Guides

  • Wikivoyage which aim is to provide the world’s largest free, complete and up-to-date worldwide travel guide.
  • Wikinews is a free content alternative to commercial news sites with articles that are fact-checked and peer-reviewed.

Collaboration

  • Meta-WikiProject is a project used as a central hub for various coordination and organization tasks.

How does Wikimedia spend money?

wikimedia-foundation-expenses

The Wikimedia foundation expenses comprise four main categories:

  • Direct support to websites: servers + ongoing engineering improvements, product development, design and research, and legal support.
  • Direct support to communities through grants, programs, events, training, partnerships, tools to augment contributor capacity, and support for the legal defense of editors.
  • Fundraising.
  • Administration and governance with 685 total Foundation staff on 31 December 2025 to support a wide variety of projects.

How does Wikimedia make money?

As Jimmy Wales, himself explained: โ€œAs a business, itโ€™s pretty terrible, It exists based on donations.โ€

Business Model Explorers

Read next:

Handpicked resources:

Connected Business Model Types

Open Source

open-source-business-model
Open source is licensed and usually developed and maintained by a community of independent developers. While the freemium is developed in-house. Thus the freemium give the company that developed it, full control over its distribution. In an open-source model, the for-profit company has to distribute its premium version per its open-source licensing model.

Open Core

open-core
While the term has been coined by Andrew Lampitt, open-core is an evolution of open-source. Where a core part of the software/platform is offered for free, while on top of it are built premium features or add-ons, which get monetized by the corporation who developed the software/platform. An example of the GitLab open core model, where the hosted service is free and open, while the software is closed.

Freemium

freemium-business-model
The freemium – unless the whole organization is aligned around it – is a growth strategy rather than a business model. A free service is provided to a majority of users, while a small percentage of those users convert into paying customers through the sales funnel. Free users will help spread the brand through word of mouth.

Subscription-Based

subscription-business-model
Subscription-based business models are built on a recurring customer base, where customers rather than own, usually have access to the product or service. The customer can have the upside of the service, without owning the good underlying it, which is maintained by the company running the subscription-based business.

Cloud As Service

cloud-as-a-service
Cloud as a service is a business model that combines the cloud infrastructure delivered to customers as a subscription-based service, where the customer can access a cloud infrastructure without running it on-premise. Therefore, the whole premise of the cloud as a service business model is to offer a more agile cloud infrastructure at a fraction of the costs compared to on-premise software, and that can be scaled up according to the need of the business.

Key Takeaways

  • Wikipedia is sustained by the Wikimedia Foundation, which is supported mostly by donations and contributions, which in fiscal year 2024-2025 amounted to $189.5 million…
  • Back in 2001, Jimmy Wales and Larry Sanger stumbled on the idea of having an encyclopedia, rather than be edited centrally, could instead be built by…
  • The Wikimedia Foundation is a non-profit that hosts Wikipedia and other free knowledge projects brought on by the Wikimedia family.
  • The Wikimedia foundation expenses comprise four main categories:
  • As Jimmy Wales, himself explained: โ€œAs a business, itโ€™s pretty terrible, It exists based on donations.โ€

Connected Case Studies

WordPress

how-does-wordpress-make-money
WordPress.org became the most popular CMS and blogging platform in which the Foundation owns the trademark, and revenues come from donations. The Foundation holds a public-benefit-corporation who manages the revenues coming from WordPress events and conferences. Automaticc – the business arm – monetizes premium tools built on top of WordPress.com (a premium platform) through freemiums.

Wikipedia

how-does-wikipedia-make-money
Wikipedia is sustained by the Wikimedia Foundation, which is supported mostly by donations and contributions, which in 2018 amounted to almost $98 million. Wikipedia is among the most popular websites on earth, and it is, as of these days, an open, non-profit project, on which other twelve projects have been developed.

Mozilla

how-does-mozilla-make-money
Most of Mozilla Corporationโ€™s revenues come from royalties earned through Firefox web browser search partnerships and distribution deals. According to StatCounter back in 2008 Mozilla Firefox controlled over 26% of the browser market. Today, due to the market dominance of Google Chrome and Safari, Mozilla has less than 5% in market share.

GitHub

how-does-github-make-money
GitHub provides web-based hosting for software development and version control using Git, which facilitates collaborative source code development among programmers. GitHub was founded by Chris Wanstrath, P. J. Hyett, Tom Preston-Werner, and Scott Chacon in 2008. Microsoft acquired the company for $7.5 billion in 2018, and it was integrated as part of Microsoft’s enterprise offering. On top of its free repository, GitHub also offers plans for teams and enterprise customers. And the GitHub marketplace also monetizes on some of the apps developed on top of it.

GitLab

open-core
While the term has been coined by Andrew Lampitt, open-core is an evolution of open-source. Where a core part of the software/platform is offered for free, while on top of it are built premium features or add-ons, which get monetized by the corporation who developed the software/platform. An example of the GitLab open core model, where the hosted service is free and open, while the software is closed.

Slack

slack-business-model
Slack follows a freemium model, where a free version is offered, and users can convert in paying customers if they want more usage or advanced functionalities. Slack combines the free model with a direct sales force to acquire enterprise customers with yearly recurring revenue of over 100K. Those customers were 575 in 2019, and they accounted for 40% of its revenues. 

Grammarly

how-does-grammarly-make-money
Grammarly leverages on a freemium service, where free users are prompted to switch to a paid subscription. Grammarly makes money by selling premium plans starting at $11.66 to $29.95 per month. The company also makes money by selling human proofreading services to its paid users.

Dropbox

dropbox-business-model
Dropbox generated over 90% of its revenue via its self-serve channels to convert users in paying customers through in-product prompts and notifications, time-limited free trials of paid subscription plans, email campaigns, and lifecycle marketing. Dropbox generated over $2.1 billion in revenue in 2021, with an average revenue per paying user of $133, based on 16.79 million paying users.

Zoom

zoom-business-model
Zoom is a video communication platform, which mission is to “make video communications frictionless.” Leveraging on the viral growth from its freemium model, Zoom then uses its direct sales force to identify the opportunity and channel those in B2B and enterprise accounts. 

Sources for the figures updated on 6 October 2026

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