Why Is AWS so Important for Amazon Future Business Growth?

AWS born as a way to make an order at the “jumbled mess” which had become Amazon’s underlying tech infrastructure in the early 2000s; it became a key element to enable Amazon to transition to a platform business model (enable other stores to be hosted on top of Amazon). Today Amazon AWS is a business segment that generated over $80 billion in revenues in 2022. AWS played such a key role in Amazon’s growth in the last decade that its CEO, Andy Jessy, became CEO of Amazon. 



Is Amazon just an e-commerce company? 

When you think about, the first things that might come to mind are the infinite number of objects you might have bought in the years on their super efficient online store.

However, Amazon Inc. is way more than that.

One business unit is called AWS, which stands for Amazon Web Services; cloud infrastructure is a service that provides servers, storage, networking, remote computing, email, mobile development, and security.

Starting as a side project, it is now a very strategic business unit within Amazon, and many bet this might become the most critical unit in the next years.

Related: Amazon Business Model

How did Amazon AWS start?

We think we can scale up a startup by planning its business model.

However, in most cases, scalability is a matter of tinkering. Amazon’s story on how it developed AWS is quite impressive. 

In the 2000s, Amazon tried to figure out a way to allow other stores to build their e-commerce on top of Amazon.

That is why the Amazon team came up with an e-commerce service at the time called

However, they soon realized that it was impossible to do that on the existing Amazon infrastructure.

They had to develop it! Thus, what was supposed to be a clear, linear path toward scalability became a total mess.

That is why they started to build out AWS (a cloud Infrastructure as a Service).

What was at the time a side business has become, as of 2021 significant contributor to Amazon’s sales.

As AWS CEO Andy Jassy explained on Tech Crunch: “In retrospect, it seems fairly obvious, but at the time, I don’t think we had ever really internalized that,” 

Moreover, he continued: “So very quietly around 2000, we became a services company with really no fanfare.” 

In short, there was no “aha moment,” no growth hack, no vision but only a mess and a company figuring out how to scale up its operations. 

What does AWS teach you about Amazon’s business model?

As Tech Crunch reports:

What you may not know is that the roots for the idea of AWS  go back to the 2000 timeframe when Amazon was a far different company than it is today — simply an e-commerce company struggling with scale problems. Those issues forced the company to build some solid internal systems to deal with the hyper growth it was experiencing — and that laid the foundation for what would become AWS.

In fact, in 2021 AWS contributed a good chunk of Amazon’s total revenues.

AWS wasn’t developed from a plan to create a new business venture.

Quite the opposite.

In 2000 Amazon was struggling as it was facing scalability issues.

Indeed, in 2000 Amazon wanted to scale up its operations by allowing other merchants to build their e-commerce on top of Amazon.

However, that turned out to be way more complicated than it seemed.

That is how and why Amazon started to develop this new infrastructure, which would later become AWS.

That proved to be quite effective. In fact, as of Q1 of 2016, AWS cloud infrastructure services:

Amazon has a business model with many moving parts. The e-commerce platform generated $220 billion in 2022, followed by third-party stores services which generated over $117 billion; Amazon AWS, which generated over $80 billion; Amazon advertising which generated almost $38 billion and Amazon Prime, which generated over $35 billion, and physical stores which generated almost $19 billion.

Amazon has a business model with many moving parts.

The e-commerce platform generated over $222 billion in 2021, followed by third-party stores services which generated over $103 billion, Amazon AWS, which generated over $62 billion; Amazon advertising which generated over $31 billion and Amazon Prime, which also generated over $31 billion, and physical stores which generated over $17 billion.

Why is AWS a strategic business unit for Amazon?

As explained already in Amazon’s 2017 annual report:

It’s exciting to see Amazon Web Services, a $20 billion revenue run rate business, accelerate its already healthy growth. AWS has also accelerated its pace of innovation – especially in new areas such as machine learning and artificial intelligence, Internet of Things, and serverless computing. In 2017, AWS announced more than 1,400 significant services and features, including Amazon SageMaker, which radically changes the accessibility and ease of use for everyday developers to build sophisticated machine learning models. Tens of thousands of customers are also using a broad range of AWS machine learning services, with active users increasing more than 250 percent in the last year, spurred by the broad adoption of Amazon SageMaker. And in November, we held our sixth re:Invent conference with more than 40,000 attendees and over 60,000 streaming participants.

If we look at the numbers related to Amazon AWS, there are a few interesting things to notice. 

Amazon AWS is the largest contributor to Amazon’s operating margins. In fact, in 2021, of the total $33.3 billion in operating margins, over $18.5 billion came from AWS.

This means that AWS contributed to over 55.5% of overall Amazon’s operating margins. 

What does it mean? Amazon’s e-commerce platform runs at very tight margins, even though it’s the largest segment.

Instead, other segments, like Amazon third-party services, subscriptions, and advertising, are running at much wider margins.

However, it’s AWS that, for now, is running at the widest operating margins.

This is partly because of the underlying cloud infrastructure that makes Amazon AWS, which today powers up a good chunk of the Internet. In fact, Amazon AWS is among the largest players.

Indeed, by 2021, Amazon AWS had over $62 billion in revenue, whereas Microsoft Intelligent Cloud, for over $60 billion, and Google Cloud, for over $19 billion.

The operating margin of AWS is way higher than other lines of business within Amazon.

Amazon uses a business strategy that can be defined as Cash Machine Business Model:


In other words, Amazon can operate at a higher level even if it has a very low Net Income Margin.

This is because Amazon can leverage its infrastructure and practically get financed by customers to run its short-term operations.

Instead, AWS seems to move away from this logic.

What will the future of Amazon AWS look like?

As explained by Andy Jassy in a 2017 interview on Forbes:

If you look at what’s happening in the enterprise and the public sector over the last two to three years, it’s exponential and dramatic for AWS,” he says. “You can see it in really every imaginable vertical business segment. So it’s not like these enterprises are running just a couple applications. We have an $18 billion revenue run rate. You don’t have a business that big just on startups. We’re just at the beginning of mainstream enterprise mass migration to the cloud.

Read next: How Amazon Makes Money

Connected to Amazon Business Model

Walmart vs. Amazon

In 2022, Amazon closed its divide in terms of total revenue, as it generated over $513 billion in revenue, compared to over $572 billion in revenue from Walmart.

eBay vs. Amazon

In 2021, Amazon generated almost $470 billion in revenue, vs. eBay’s over $10.4 billion. In comparison, looking at revenues, Amazon was 45x times larger than eBay.

Is Amazon Profitable without AWS?

Amazon was not profitable once AWS was removed in 2022. In fact, Amazon, without AWS generated $10.6 billion in operating losses. While Amazon, without AWS, generated $12.2. billion operating income.

Is Amazon Profitable?


Amazon Business Model

Amazon has a diversified business model. In 2021 Amazon posted over $469 billion in revenues and over $33 billion in net profits. Online stores contributed to over 47% of Amazon revenues, Third-party Seller Services,  Amazon AWS, Subscription Services, Advertising revenues, and Physical Stores.

Amazon Mission Statement

amazon-vision-statement-mission-statement (1)
Amazon’s mission statement is to “serve consumers through online and physical stores and focus on selection, price, and convenience.” Amazon’s vision statement is “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” 

Customer Obsession

In the Amazon Shareholders’ Letter for 2018, Jeff Bezos analyzed the Amazon business model, and it also focused on a few key lessons that Amazon as a company has learned over the years. These lessons are fundamental for any entrepreneur, of small or large organization to understand the pitfalls to avoid to run a successful company!

Amazon Revenues

Amazon has a business model with many moving parts. With the e-commerce platform which generated over $222 billion in 2021, followed by third-party stores services which generated over $103 billion, Amazon AWS, which generated over $62 billion, Amazon advertising which generated over $31 billion and Amazon Prime which also generated over $31 billion, and physical stores which generated over $17 billion.

Amazon Cash Conversion


Working Backwards

The Amazon Working Backwards Method is a product development methodology that advocates building a product based on customer needs. The Amazon Working Backwards Method gained traction after notable Amazon employee Ian McAllister shared the company’s product development approach on Quora. McAllister noted that the method seeks “to work backwards from the customer, rather than starting with an idea for a product and trying to bolt customers onto it.”

Amazon Flywheel

The Amazon Flywheel or Amazon Virtuous Cycle is a strategy that leverages on customer experience to drive traffic to the platform and third-party sellers. That improves the selections of goods, and Amazon further improves its cost structure so it can decrease prices which spins the flywheel.

Jeff Bezos Day One

In the letter to shareholders in 2016, Jeff Bezos addressed a topic he had been thinking quite profoundly in the last decades as he led Amazon: Day 1. As Jeff Bezos put it “Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.”

Amazon Competitors


Read Next: Organizational Structure, Amazon Business Model, Amazon Mission.

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