facebook-news-feed

How Facebook, Linkedin, and Twitter News Feed Monopolizes Our Attention

 

The news feed is a homepage used by social networks where users get updates and stories from their network. It was launched for the first time in 2006 by Facebook. Before that, Facebook was primarily a directory of profiles. Today the news feed is the main feature of social networks like Facebook, LinkedIn, and Twitter. 

Although people say to hate the feed, they spend hours each day through it.

the-monopoly-of-attention

The news feed is as revolutionary as Google search algorithm. In fact, when Google introduced its algorithm, PageRank - although there were already other search engines but not as good - the web was a plethora of pages. Thus, to get from a site to another, you had to know the exact address to find it. Google's search box changed all that. The algorithm was able to judge the relevance of a web page and offer it in its search results page.

The same kind of revolution happened with the news feed. When Facebook introduced the news feed, the social network was more like a directory of profiles. To be updated with someone in your network you had to visit her/his profile actively. The news feed changed that. In fact, you could get news and updates automatically from the people in your community based on what the Facebook's algorithm thought was important. But how does the news feed work?

How does the news feed actually work?

According to Tech Crunch, the news feed has a primary goal:

Facebook’s objective is to select the most relevant and engaging stories to show in the News Feed. It wants to choose the best content out of several thousand potential stories that could appear in your News Feed each day, and put those in the first few dozen slots that you’ll actually browse through.

Easy said than done. In fact, apparently, the news feed algorithm looks at as many as 100,000 high-personalized factors. However, sill from Tech Crunch this is a rough model of how the news feed algorithm works:

facebook-news-feed-equation

Sourcetechcrunch.com

If you think you can resist the news feed; think twice!

Like the average investor that thinks he can beat the stock market because he's smart enough. So the average social media user will say "I'm smart, I won't get addicted to the news feed!"

However, that can't be the case because as reported by Adam Mosseri, product designer at Facebook, there is a team of smart individuals (engineers, designers, managers and Mark Zuckerberg himself) that work on the feed. In fact, in Mosseri's answer you can appreciate how the news feed team is organized:

Tom Alison manages the engineering team, Geoff Teehan manages the design team, Lauren Scissors manages the Research team, Dan Zigmond manages the the data science team, and I the PM team. We all report up through Chris Cox, the CPO of Facebook.

Of course, that is an answer from April 2016. Therefore, people in charge might have changed. However, this gives you an idea of the importance and complexity of the news feed. The most talented people at Facebook work on that.

Therefore, if you thought you could avoid getting addicted to the news feed; think twice!

That is not to say those people woring at Facebook have evil intentions. However, for a feature that has become so heavily used, a single wrong decision can affect the lives of billions of people. That is also why Mark Zuckerberg in a Facebook post, dated January 2018 announced:

The central part of the post says:

Based on this, we're making a major change to how we build Facebook. I'm changing the goal I give our product teams from focusing on helping you find relevant content to helping you have more meaningful social interactions.

What does it mean meaningful social interactions? According to Mark Zuckerberg, that means:

As we roll this out, you'll see less public content like posts from businesses, brands, and media. And the public content you see more will be held to the same standard -- it should encourage meaningful interactions between people.

How and why did we get there?

The news feed is like a slot machine

Facebook is a for-profit organization. There is nothing wrong with that. What is tricky is the asymmetric business model they've adopted. In fact, even though Facebook offers its platform for free, it also collects data from its users. The user doesn't own the data, neither he/she know what data gets collected. Also, that same data gets sold to businesses and publishers.
Therefore, the time spent by users on the news feed means more or fewer profits for the company. That is also why it makes sense to hook users for as long as possible. Thus, in this scenario, it is essential that users get educated about how platforms, like Facebook, work.
As reported by qz.com:

Facebook’s News Feed acts like “slot machine for the brain,” say Turel and Bachara. Every time we refresh the site, it generates different rewards that encourages us to keep on using it. In an email to Quartz, Turel and Bachara write:

This is like the idea that most of us like cakes. When we open a refrigerator door multiple times and see the same cake, we will not be as motivated to eat like if we opened the refrigerator door multiple times, and each time see a different cake (i.e., be exposed to a variable reward)….The objective of introducing better “reward management” abilities was to ensure users spend more time on Facebook as the rewards they are exposed to after the new abilities were implemented are presumed to be larger than before.

In fact, that is achieved with UX design. And many argue whether that is design or manipulation.

That is not to blame Facebook. In fact, to understand how valuable the news feed is let's look at some financial data!

The news feed is the most valued asset for those social network companies

Just to give you a rough idea of how powerful the news feed is just taking a look at Facebook financials for 2017:

facebook-financials-2017

The company made over forty billion dollars in 2017, over 98% of it came from advertising. Can you guess where that advertising gets served? Of course, in the news feed!

So how do ads get inserted into the news feed?

As reported by techcrunch.com:

Facebook uses a similar but separate ranking algorithm to determine whether you’re likely to be interested in a Page or business’ ads. Facebook limits the number of ads you see, and therefore wants to maximize the likelihood that the ones it shows you will resonate with you or get you to click, since that’s how it earns more money.

The more Facebook knows about you, the more relevant the ads will be. If you fill out your profile and Like the Pages of things you care about, Facebook’s ads will become more personalized and relevant, informing you about products, apps, events, and more that you’re truly interested in.

In other words, you do use Facebook for free, but the information you give to its algorithm (through your news feed) gets used to giving you back - what Facebook believes - are tailored ads that make the company almost forty billion per year (of course the numbers also comprise Instagram).

Thus, if there is a problem that is not in the news feed but the asymmetric business model Facebook uses.Why? Read this:

https://fourweekmba.com/facebook-business-model/

Summary and Conclusions

In this article, we saw how the news feed revolutionized (or actually created) the social network industry. The news feed, in fact, is based on a sophisticated algorithm engineered by teams of smart and talented people. Therefore, if you thought you could avoid getting addicted to the feed you might have deceived yourself.

In fact, the news feed follows the same logic of the slot-machine in casinos. Not surprisingly the news feed is the most valued asset for companies like Facebook. In fact, at a quick glance from its financials, you can see that the company generated over forty billion dollars in revenue in 2017.

Mark Zuckerberg in January 2018 announced a change to the algorithm that privileged meaningful relationships. What consequences will this have on the billions of people hat each day spend hours in the news feed? Also, what will be the consequence for the revenues of the tech giants? We will see!

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Published by

Gennaro Cuofano

Creator of FourWeekMBA.com | Head of Business Development at WordLift.io | International MBA

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