anger-management

Anger Management Techniques

Anger is a natural human emotion that is felt in response to difficult situations. Many of these situations arise in the workplace where differences of opinion or stress resulting from excessive workloads are common. 

Workplace anger has the potential to harm both the organization and its employees, causing a toxic company culture and serious health issues such as depression, heart disease, insomnia, and severe headaches that cause productivity loss. Therefore, it is important to be able to manage anger when it arises.

How is this achieved? Anger management techniques endeavor to reduce the emotions and associated physiological arousal that occurs in particular situations. The rest of this article will be devoted to explaining some common anger management techniques.

Build an appropriate culture

Positive corporate culture is not just about teams of employees working collaboratively and recognizing achievements. Emotions are inevitable in the workplace, so it is important to acknowledge them when they arise instead of letting them fester.

The best workplace cultures manage anger in the workplace with an approach that is systematic, comprehensive, and continuous. The health and wellness of every employee is considered, with stress and anger management courses offered to high-risk individuals. Companies can also improve their recruitment practices to hire employees with the appropriate personality traits, though this is not always foolproof.

Establish proper disciplinary procedures

Most organizations contain employees who are resistant to change and are not at all influenced by colleagues who set a good example. This is why it is so important to establish proper disciplinary procedures. Like company culture, these procedures should be systematic and comprehensive. But they should also be consistent. That is, each employee should be held accountable for their actions irrespective of rank, title, or seniority.

When employees understand that there are consequences to their emotional outbursts, they are less likely to become angry in the first place. The consistency we mentioned earlier also sends a message to employees that no one is beyond reproach. Training can also be provided to establish or reinforce appropriate standards of conduct within the workplace.

Mindfulness meditation

On a more personal level, an employee can use mindfulness meditation to determine the cause of their anger and detach from it. When we become mindful of our anger, we do not deny, suppress, or avoid it. What’s more, we do not let it control the actions that often cause harm to ourselves or our colleagues.

When we find ourselves in a heightened emotional situation, we first use mindfulness to recognize that anger is occurring. However, we do not fuel the fire with stories about how we are undervalued or have been wronged by others in the past. To prevent the situation escalating, mindfulness calls on us to shift our attention to the body and our immediate surroundings. We can identify parts of the body that are experiencing neutral or even pleasant sensations and repeat the process for the sights and sounds in our environment. When employees devote their attention to these stimuli for a few minutes, they will find that anger-inducing emotions subside. Most will also find themselves better prepared to deal with future situations.

Cultivate empathy

Empathy is the ability to understand what another person is feeling or experiencing and is a critical soft skill that facilitates healthy relationships inside and outside the workplace. 

Empathy helps leaders manage subordinates from a diverse range of backgrounds, cultures, experiences, or departments. Those who possess empathy can react to sometimes stressful situations with compassion and do not create conflict by forcing their will on others.

Empathy also protects us from becoming reactive ourselves. When the ire of someone else is directed toward us, we do not take it personally. In many cases, we can recognize that the individual is behaving subconsciously according to deep-seated issues and personality traits based on past experiences.

Key takeaways:

  • Anger management endeavors to reduce the emotions and associated physiological arousal that occurs in particular situations. The practice has important benefits for organizational culture and employee health.
  • Building a positive corporate culture that moves beyond collaboration and achievement is one way to prevent anger from occurring in the workplace. Establishing consistent and non-selective disciplinary measures is another important prevention technique.
  • For individual employees, mindfulness meditation and empathy are two methods that allow them to recognize anger without reacting to it.

Connected Decision-Making Frameworks

Cynefin Framework

cynefin-framework
The Cynefin Framework gives context to decision making and problem-solving by providing context and guiding an appropriate response. The five domains of the Cynefin Framework comprise obvious, complicated, complex, chaotic domains and disorder if a domain has not been determined at all.

SWOT Analysis

swot-analysis
A SWOT Analysis is a framework used for evaluating the business’s Strengths, Weaknesses, Opportunities, and Threats. It can aid in identifying the problematic areas of your business so that you can maximize your opportunities. It will also alert you to the challenges your organization might face in the future.

Personal SWOT Analysis

personal-swot-analysis
The SWOT analysis is commonly used as a strategic planning tool in business. However, it is also well suited for personal use in addressing a specific goal or problem. A personal SWOT analysis helps individuals identify their strengths, weaknesses, opportunities, and threats.

Pareto Analysis

pareto-principle-pareto-analysis
The Pareto Analysis is a statistical analysis used in business decision making that identifies a certain number of input factors that have the greatest impact on income. It is based on the similarly named Pareto Principle, which states that 80% of the effect of something can be attributed to just 20% of the drivers.

Failure Mode And Effects Analysis

failure-mode-and-effects-analysis
A failure mode and effects analysis (FMEA) is a structured approach to identifying design failures in a product or process. Developed in the 1950s, the failure mode and effects analysis is one the earliest methodologies of its kind. It enables organizations to anticipate a range of potential failures during the design stage.

Blindspot Analysis

blindspot-analysis
A Blindspot Analysis is a means of unearthing incorrect or outdated assumptions that can harm decision making in an organization. The term “blindspot analysis” was first coined by American economist Michael Porter. Porter argued that in business, outdated ideas or strategies had the potential to stifle modern ideas and prevent them from succeeding. Furthermore, decisions a business thought were made with care caused projects to fail because major factors had not been duly considered.

Comparable Company Analysis

comparable-company-analysis
A comparable company analysis is a process that enables the identification of similar organizations to be used as a comparison to understand the business and financial performance of the target company. To find comparables you can look at two key profiles: the business and financial profile. From the comparable company analysis it is possible to understand the competitive landscape of the target organization.

Cost-Benefit Analysis

cost-benefit-analysis
A cost-benefit analysis is a process a business can use to analyze decisions according to the costs associated with making that decision. For a cost analysis to be effective it’s important to articulate the project in the simplest terms possible, identify the costs, determine the benefits of project implementation, assess the alternatives.

Agile Business Analysis

agile-business-analysis
Agile Business Analysis (AgileBA) is certification in the form of guidance and training for business analysts seeking to work in agile environments. To support this shift, AgileBA also helps the business analyst relate Agile projects to a wider organizational mission or strategy. To ensure that analysts have the necessary skills and expertise, AgileBA certification was developed.

SOAR Analysis

soar-analysis
A SOAR analysis is a technique that helps businesses at a strategic planning level to: Focus on what they are doing right. Determine which skills could be enhanced. Understand the desires and motivations of their stakeholders.

STEEPLE Analysis

steeple-analysis
The STEEPLE analysis is a variation of the STEEP analysis. Where the step analysis comprises socio-cultural, technological, economic, environmental/ecological, and political factors as the base of the analysis. The STEEPLE analysis adds other two factors such as Legal and Ethical.

Pestel Analysis

pestel-analysis
The PESTEL analysis is a framework that can help marketers assess whether macro-economic factors are affecting an organization. This is a critical step that helps organizations identify potential threats and weaknesses that can be used in other frameworks such as SWOT or to gain a broader and better understanding of the overall marketing environment.

DESTEP Analysis

destep-analysis
A DESTEP analysis is a framework used by businesses to understand their external environment and the issues which may impact them. The DESTEP analysis is an extension of the popular PEST analysis created by Harvard Business School professor Francis J. Aguilar. The DESTEP analysis groups external factors into six categories: demographic, economic, socio-cultural, technological, ecological, and political.

Paired Comparison Analysis

paired-comparison-analysis
A paired comparison analysis is used to rate or rank options where evaluation criteria are subjective by nature. The analysis is particularly useful when there is a lack of clear priorities or objective data to base decisions on. A paired comparison analysis evaluates a range of options by comparing them against each other.

Related Strategy Concepts: Go-To-Market StrategyMarketing StrategyBusiness ModelsTech Business ModelsJobs-To-Be DoneDesign ThinkingLean Startup CanvasValue ChainValue Proposition CanvasBalanced ScorecardBusiness Model CanvasSWOT AnalysisGrowth HackingBundlingUnbundlingBootstrappingVenture CapitalPorter’s Five ForcesPorter’s Generic StrategiesPorter’s Five ForcesPESTEL AnalysisSWOTPorter’s Diamond ModelAnsoffTechnology Adoption CurveTOWSSOARBalanced ScorecardOKRAgile MethodologyValue PropositionVTDF FrameworkBCG MatrixGE McKinsey MatrixKotter’s 8-Step Change Model.

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