12 ITSM Frameworks

PMESII-PT

pmesii-pt
PMESII-PT is a tool that helps users organize large amounts of operations information. PMESII-PT is an environmental scanning and monitoring technique, like the SWOT, PESTLE, and QUEST analysis. Developed by the United States Army, used as a way to execute a more complex strategy in foreign countries with a complex and uncertain context to map.

RFQ vs. RFP

rfq-vs-rfp
An RFQ is a document companies use to gather the pricing information of goods from a potential vendor. Conversely, an RFP is a document companies use to gather information about services from potential contractors. Though they are similar documents with similar names, the RFQ and RFP documents have distinct characteristics making them suitable for different applications.

Business Process Re-engineering

business-process-re-engineering
Business Process Reengineering became popular in the 1990s after publishing a Harvard Business School article titled Reengineering Work: Don’t Automate, Obliterate. Business Process Reengineering (BPR) describes the redesign of core business processes to improve productivity, quality, cost reduction, or cycle times.

Key Performance Indicators

key-performance-indicators
Key performance indicators (KPIs) are measurable values that determine whether an organization is achieving key objectives. KPIs will depend upon a business-specific context, as each company and industry will have its own core metrics to track. Indeed, the choice of the right KPIs that can positively affect the business’s long-term perspective is critical.

Use Case Modeling

use-case-modeling
Use case modeling describes the proposed functionality of a system from the user perspective. Use case modeling was developed in 1986 by Ivar Jacobson and then released to the mainstream in his 1992 book Object-Oriented Software Engineering – A Use Case Driven Approach.

ICE Scoring

ice-scoring-model
The ICE Scoring Model is an agile methodology that prioritizes features using data according to impact, confidence, and ease of implementation. The ICE Scoring Model was initially created by author and growth expert Sean Ellis to help companies expand. Today, the model is broadly used to prioritize projects, features, initiatives, and rollouts. It is ideally suited for early-stage product development where there is a continuous flow of ideas and momentum must be maintained.

Buy-a-Feature

buy-a-feature-prioritization-model
The Buy-a-Feature Prioritization Model is a quantifiable exercise helping product teams to identify features that customers value most. The Buy-a-Feature Prioritization Model endeavors to answer some basic questions around product development – Which product feature will get customers excitedly telling their friends about it? – Which will cause them to rush to upgrade their model? – Which feature(s) will make the customer so happy that they ignore less desirable aspects of the product?

Behavior-Driven Development

behavior-driven-development
Behavior-Driven Development (BDD) is a process that gives examples of how software should behave in various scenarios. This behavior is written in an easily understood, tested, and integrated format.

Acceptance Test-Driven Development

acceptance-test-driven-development
Acceptance Test-Driven Development (ATDD) is a part of the agile methodology where automated tests are written from the user’s perspective. Unlike test-driven development – where acceptance tests are created from the perspective of the developer – ATDD advocates the automation of tests from the various perspectives of the user.

Information Technology Infrastructure Library

information-technology-infrastructure-library
The Information Technology Infrastructure Library is a framework that was designed to standardize the IT services in a business, whether that be selection, planning, delivery, maintenance, or the overall lifecycle.

DevOps Methodology

devops-methodology
A DevOps methodology is a suite of practices, tools, and philosophies that combines software development (Dev) and information technology operations (Ops).

Full Stack Development

full-stack-development
There are three segments of web development and design. One is dealing with the user interface or what the customer sees. Front End development is responsible for the crucial elements that make up the presentation of the page. The next is Back End, which handles the processes involved in the web page. It deals with information validation, database management, as well as transactions. As businesses continue to grow, the third segment emerged to accommodate their increasing needs and lucrative goals. Building applications from end-to-end is what makes a full stack developer. It is a more versatile role that is considered the Jack of All Trades.

Key Highlights

  • PMESII-PT: PMESII-PT is a tool used by the United States Army for environmental scanning and monitoring in complex foreign countries. It helps organize large amounts of operational information.
  • RFQ vs. RFP: RFQ (Request for Quotation) is used to gather pricing information of goods from potential vendors, while RFP (Request for Proposal) is used to gather information about services from potential contractors.
  • Business Process Reengineering (BPR): BPR is the redesign of core business processes to improve productivity, quality, cost reduction, or cycle times. It gained popularity in the 1990s.
  • Key Performance Indicators (KPIs): KPIs are measurable values that determine whether an organization is achieving key objectives. Each company and industry will have its own specific KPIs.
  • Use Case Modeling: Use case modeling describes the proposed functionality of a system from the user perspective and was developed by Ivar Jacobson in the 1980s.
  • ICE Scoring: The ICE Scoring Model is an agile methodology that prioritizes features based on impact, confidence, and ease of implementation.
  • Buy-a-Feature: The Buy-a-Feature Prioritization Model helps product teams identify features that customers value the most.
  • Behavior-Driven Development (BDD): BDD provides examples of how software should behave in various scenarios, written in an easily understood, tested, and integrated format.
  • Acceptance Test-Driven Development (ATDD): ATDD advocates writing automated tests from the user’s perspective to ensure that software meets the user’s requirements.
  • Information Technology Infrastructure Library (ITIL): ITIL is a framework designed to standardize IT services in a business, covering selection, planning, delivery, maintenance, and the overall lifecycle.
  • DevOps Methodology: DevOps is a suite of practices, tools, and philosophies that combine software development and IT operations.
  • Full Stack Development: Full stack developers are responsible for all segments of web development, including front end (user interface), back end (processes and database management), and end-to-end application development. They are considered versatile and capable of handling various aspects of development.

Table Summary

Concept/MethodologyDescriptionKey ElementsWhen to UseAdvantagesDrawbacks
PMESII-PTPMESII-PT is a tool used for organizing large amounts of operations information, primarily in complex and uncertain foreign contexts. It aids in environmental scanning and monitoring, similar to SWOT, PESTLE, and QUEST analysis.Environmental scanning, information organizationComplex international operations, strategic planningImproved situational awareness, enhanced decision-making, information management.Requires relevant data, potential information overload, context-specific.
RFQ vs. RFPRFQ (Request for Quotation) is used for pricing information of goods, while RFP (Request for Proposal) gathers information about services. They serve distinct purposes based on goods or services procurement needs.Goods vs. services, procurementVendor selection, contractingEfficient supplier selection, tailored document format, clear procurement intent.Potential document confusion, incorrect usage, may not cover all procurement aspects.
Business Process Re-engineeringBusiness Process Reengineering (BPR) involves redesigning core business processes to enhance productivity, quality, cost reduction, or cycle times. It aims at significant process improvements.Process redesign, productivity enhancementProcess improvement, cost reductionDramatic process improvement, increased efficiency, cost savings.Complex implementation, resistance to change, resource-intensive.
Key Performance IndicatorsKey Performance Indicators (KPIs) are measurable values that assess organizational success in achieving key objectives. KPIs are industry-specific and essential for tracking performance against goals.Measurable values, goal alignmentPerformance assessment, goal trackingObjective performance assessment, alignment with goals, informed decision-making.Choosing the right KPIs, potential data inaccuracies, setting unrealistic targets.
Use Case ModelingUse Case Modeling describes system functionality from a user perspective. It was developed in 1986 and helps in designing software with a user-centric approach, highlighting key interactions and functionalities.User perspective, functionalitySoftware design, requirements analysisUser-focused design, clear interaction visualization, requirements documentation.May not cover all scenarios, potential for ambiguity, requires skill in modeling.
ICE ScoringThe ICE Scoring Model prioritizes features based on Impact, Confidence, and Ease of Implementation. It aids in feature prioritization, especially in early-stage product development, by considering data-driven factors.Impact, confidence, ease of implementationFeature prioritization, product developmentData-driven prioritization, focus on high-impact features, momentum maintenance.Requires data availability, potential biases in scoring, limited to feature assessment.
Buy-a-FeatureBuy-a-Feature is a quantifiable exercise that helps product teams identify features valued by customers. It focuses on customer excitement, willingness to upgrade, and overall customer satisfaction with specific features.Customer valuation, feature prioritizationProduct development, feature prioritizationCustomer-centric prioritization, feature popularity assessment, improved user satisfaction.May not cover all feature aspects, resource-intensive, may not align with business strategy.
Behavior-Driven DevelopmentBehavior-Driven Development (BDD) provides examples of how software should behave in various scenarios, enhancing understanding, testing, and integration of software behavior. It emphasizes user-friendly behavior descriptions.Behavior examples, user-friendly scenariosSoftware development, user behavior specificationUser-centric behavior descriptions, improved testing, integration clarity.Requires behavior definition, potential for incomplete scenarios, communication challenges.
Acceptance Test-Driven DevelopmentAcceptance Test-Driven Development (ATDD) automates tests from the user’s perspective, enhancing software quality. It differs from developer-centric testing by focusing on user-perspective automation.User-perspective automation, quality enhancementAgile development, user-centric testingUser-focused testing, higher software quality, improved user satisfaction.Requires automation skills, potential for test gaps, may need additional developer effort.
IT Infrastructure LibraryThe IT Infrastructure Library (ITIL) standardizes IT services across businesses, covering selection, planning, delivery, maintenance, and the overall lifecycle of IT services. It ensures consistent IT service management.IT service standardization, service lifecycleIT service management, quality improvementStandardized IT services, enhanced service quality, improved service delivery.Implementation complexity, resource-intensive, may require cultural change.
DevOps MethodologyDevOps combines software development (Dev) and IT operations (Ops) practices, promoting seamless product building, testing, and deployment through automation. It bridges the gap between development and operations teams.Development-operations integration, automationSoftware development, deployment optimizationStreamlined development, reduced errors, continuous delivery.Cultural transformation needed, complex implementation, potential resistance.
Full Stack DevelopmentFull Stack Development covers both front-end and back-end development, making developers versatile. It involves dealing with user interfaces, processes, and end-to-end application development, catering to diverse business needs.Front-end and back-end development, versatilityComprehensive application development, business goalsVersatile developers, end-to-end development, adaptability to business requirements.Requires diverse skill set, potential for complexity, may need team collaboration.

Read Next: SWOT AnalysisPersonal SWOT AnalysisTOWS MatrixPESTEL AnalysisPorter’s Five ForcesTOWS MatrixSOAR Analysis.

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