What Is Reverse Marketing? Reverse Marketing In A Nutshell

Reverse marketing describes any marketing strategy that encourages consumers to seek out a product or company on their own. This approach differs from a traditional marketing strategy where marketers seek out the consumer.

Aspect	Explanation
Definition	Reverse Marketing, also known as “Pull Marketing,” is a marketing approach where customers express their interest in a product or service, prompting businesses to respond to this demand. It is the opposite of traditional “Push Marketing,” where businesses actively promote products to potential customers.
Key Concepts	– Customer Initiated: Customers take the initiative by expressing interest or seeking information. – Demand-Driven: Marketing efforts are driven by customer demand rather than proactive promotion. – Permission-Based: Businesses engage with customers who have given their consent or shown interest. – Inbound Marketing: A subset of reverse marketing focusing on attracting customers through content and engagement. – Personalization: Tailoring responses to individual customer needs and preferences.
Strategies	– Content Marketing: Creating valuable content to attract and engage potential customers. – Social Media Listening: Monitoring social media for customer inquiries and comments. – Email Marketing: Sending targeted emails to interested customers. – Lead Nurturing: Building relationships with potential customers through information and assistance. – Permission Marketing: Obtaining explicit consent to send marketing communications.
Benefits	Reverse marketing offers several benefits: 1. Higher Conversion Rates: Responding to existing demand can result in higher conversion rates. 2. Customer-Centric: Focusing on customer needs and preferences. 3. Cost-Effective: Efficient use of resources by targeting interested parties. 4. Builds Trust: Establishing trust by respecting customer preferences. 5. Personalization: Tailoring marketing efforts to individual customers.
Challenges	Challenges include identifying and prioritizing interested customers, effectively managing customer inquiries, and ensuring timely and relevant responses.
Metrics	Metrics for reverse marketing may include conversion rates, click-through rates, engagement levels, lead quality, and customer satisfaction scores.
Conclusion	Reverse Marketing is a customer-centric approach that places customers’ needs and preferences at the forefront of marketing efforts. By responding to existing demand and engaging with interested customers, businesses can build trust, enhance conversion rates, and create more personalized and effective marketing campaigns. It requires a keen understanding of customer behavior and preferences and the use of various tools and strategies to effectively respond to customer inquiries and interest.

Table of Contents

Understanding reverse marketing

According to Cambridge Dictionaries Online, reverse marketing is a strategy that encourages individuals to choose a product or company via “general advertising, rather than marketing to a particular group of possible customers.”

In essence, reverse marketing seeks to build trust with the consumer such that they will seek out a brand of their own volition. Trust, as is the case with most marketing campaigns, is created when the business offers help, advice, or other useful information in such a way that the consumer considers them experts or authorities.

Businesses that use the reverse marketing technique must strike a delicate balance between avoiding coercion and not being so vague that the consumer fails to make the intended connection and chooses a competitor brand instead.

Beauty brand Dove, for example, ran a reverse marketing campaign in 2013 called the Dove Campaign for Real Beauty. The campaign aimed to show women they were more attractive than they supposed. Each woman described themselves to an artist who then sketched a portrait of them, with the portrait then compared to another sketch based on the description of the woman provided by a stranger.

The stranger’s image was invariably more flattering than the one provided by the woman herself, which invoked a powerful emotional connection in viewers and inspired women to consider that they were more beautiful than they thought. Note that Dove was not marketing its products as a way to reduce imperfections or enhance beauty per se. Instead, the company endeavored to reinforce that its brand was committed to enhancing the self-esteem and confidence of women. It was then up to the individual consumer to make the connection between these qualities and Dove’s beauty products.

Reverse marketing best practices

Here are some general tips to implementing a reverse marketing campaign:

Evaluate the business – in other words, how is the product, service, or company itself perceived by the general public? Does the company understand the aspirations and pain points of the target audience? Reverse marketing requires that goals are set and performance evaluated to measure success. Many businesses also use the approach to reposition their brand and set the tone for how they would like it to be portrayed.
Do not be invasive – it is important to remain as inoffensive as possible during reverse marketing. Remember, the consumer must feel compelled to seek out the product or company on their own. If email addresses need to be collected, ask for permission first. A video advertising campaign on YouTube, for example, could also be made skippable to ensure consumers do not feel as if they are being forced to sit through a message.
Focus on content – the value of premium quality content cannot be overstated. When Dove created their reverse marketing campaign, the company ran a series of professional videos for women of all shapes and sizes with the individual sketching each woman a former forensic artist at the FBI. The videos were released with a frequency that did not overwhelm viewers and touched on meaningful topics that fostered a deeper relationship between the company and its ideal buyers.
Use social media – many companies also use Facebook pages, for example, to post relevant and useful content to their audiences. This positions the company as the go-to source for information on a topic. It’s important to provide value first before more strategic posts that sell products start to appear. This approach works equally well on platforms such as Twitter and YouTube.

Case Studies

Dove’s Campaign for Real Beauty:
- In this campaign, Dove didn’t directly promote its beauty products. Instead, they created a series of emotional and empowering videos that challenged women’s perceptions of their own beauty.
- The campaign featured real women describing themselves to a forensic artist who then sketched their portraits. Then, a stranger described the same women, and another sketch was created. The results consistently showed that the stranger’s description led to a more flattering portrait.
- This approach tapped into women’s self-esteem and self-perception issues, building trust by addressing a common insecurity. It encouraged women to rethink their self-image and, indirectly, associate Dove with boosting self-esteem.
Skincare Company’s YouTube Channel:
- A skincare company may create a YouTube channel dedicated to educating viewers about skincare routines, skin types, and product ingredients.
- By offering free, informative content, the brand positions itself as a knowledgeable authority in the skincare industry.
- Over time, viewers come to trust the brand’s expertise and may be more inclined to seek out their products when making skincare choices.
Fitness Apparel Brand on Social Media:
- A fitness apparel brand can leverage social media platforms like Instagram to share workout guides, nutrition tips, and inspirational fitness stories.
- By consistently providing valuable content, the brand becomes a go-to source for fitness enthusiasts seeking advice and motivation.
- Over time, followers may associate the brand with their fitness journey and consider their products when purchasing workout gear.
Technology Company’s Webinars:
- A technology company hosts free webinars on topics related to its industry, such as emerging technologies or best practices.
- By offering valuable insights and expertise, the company builds trust among participants, positioning itself as a knowledgeable resource.
- Attendees, who have gained valuable information, may later seek out the company’s products or services when they have relevant needs.
Car Manufacturer’s Educational Events:
- A car manufacturer sponsors events focused on safe driving practices, car maintenance, and automotive innovations.
- By promoting safety and knowledge, the brand establishes trust among event attendees.
- As attendees associate the brand with safety and expertise, they may be more inclined to consider the manufacturer’s vehicles when purchasing a car.

Key takeaways:

Reverse marketing describes any marketing strategy that encourages consumers to seek out a product or company on their own.
Reverse marketing is effective when the brand can build trust with consumers in its target audience. This can be facilitated by the brand positioning itself as an authority on a subject with information that provides value.
Reverse marketing is not too dissimilar to other forms of marketing. Nevertheless, it is important to first evaluate how the business or product is seen by consumers and then set objectives that can be tracked and evaluated. It is also vital to avoid invasive marketing campaigns and instead focus on high-quality content and social media.

Key Highlights of Reverse Marketing:

Definition: Reverse marketing encourages consumers to proactively seek out a product or company, in contrast to traditional marketing where marketers reach out to consumers.
Building Trust: Trust is a crucial element in reverse marketing. Brands establish trust by offering help, advice, or valuable information, positioning themselves as experts or authorities in their respective fields.
Balancing Act: Successful reverse marketing involves a delicate balance between avoiding coercion and providing enough information to help consumers make informed choices without being too vague.
Example – Dove: Dove’s Campaign for Real Beauty is an illustrative example of reverse marketing. Instead of directly promoting products, it focused on boosting women’s self-esteem, letting consumers connect the brand with confidence.
Best Practices:
- Evaluate the Business: Understand how the business is perceived, set goals, and measure performance.
- Non-Invasiveness: Respect consumers’ preferences and avoid invasive tactics. Seek permission when collecting data.
- Content Quality: Create high-quality, valuable content that fosters a deeper connection between the brand and its audience.
- Social Media: Utilize social media platforms to share relevant content and position the brand as a go-to source for information.
Key Takeaways:
- Reverse marketing emphasizes consumer-initiated engagement.
- Trust-building is crucial; brands should establish themselves as authorities.
- Evaluate the brand’s image, set clear objectives, and avoid invasive tactics.
- High-quality content and social media engagement are vital for success in reverse marketing.

Related Frameworks	Description	When to Apply
Customer-Centric Marketing	– A marketing approach that prioritizes understanding and fulfilling the needs, preferences, and desires of customers. Customer-Centric Marketing focuses on building long-term relationships, delivering personalized experiences, and solving customer problems to drive satisfaction, loyalty, and advocacy.	– When seeking to align marketing strategies and tactics with customer needs, preferences, and desires. – Implementing Customer-Centric Marketing to build long-term relationships and drive customer satisfaction effectively.
Account-Based Marketing (ABM)	– A marketing strategy that targets specific accounts or companies with personalized campaigns and messaging tailored to their unique needs, challenges, and goals. Account-Based Marketing (ABM) aims to deepen engagement, increase relevance, and drive revenue by treating individual accounts as markets of one.	– When targeting high-value accounts or key decision-makers in B2B marketing and sales efforts. – Utilizing Account-Based Marketing (ABM) to personalize campaigns and messaging effectively for targeted accounts.
Permission Marketing	– A marketing approach that emphasizes obtaining consent or permission from consumers before delivering marketing messages or engaging in promotional activities. Permission Marketing focuses on building trust, respect, and relevance by respecting consumer preferences and avoiding intrusive or unwanted communication.	– When seeking to establish trust, respect, and relevance with target audiences by respecting their preferences and privacy. – Implementing Permission Marketing to obtain consent and deliver relevant messages effectively.
Relationship Marketing	– A marketing strategy that focuses on building and maintaining long-term relationships with customers through personalized communication, engagement, and value delivery. Relationship Marketing aims to foster loyalty, advocacy, and repeat business by understanding and fulfilling the evolving needs and preferences of customers over time.	– When aiming to build loyalty, advocacy, and repeat business by nurturing long-term relationships with customers. – Engaging in Relationship Marketing to deliver personalized communication and value effectively over time.
Conversational Marketing	– A marketing approach that leverages real-time conversations and interactions to engage with prospects and customers in personalized and contextualized ways. Conversational Marketing uses chatbots, messaging apps, and live chat to provide instant support, answer questions, and guide users through the buyer’s journey.	– When seeking to engage with prospects and customers in real-time, personalized conversations across multiple touchpoints. – Implementing Conversational Marketing to provide instant support and guidance effectively through chatbots and live chat.
Loyalty Marketing	– A marketing strategy that focuses on rewarding and incentivizing existing customers to encourage repeat purchases, increase retention, and foster brand loyalty. Loyalty Marketing utilizes loyalty programs, rewards, and exclusive offers to recognize and appreciate loyal customers for their continued support and patronage.	– When aiming to increase customer retention, repeat purchases, and brand loyalty by rewarding and incentivizing existing customers. – Utilizing Loyalty Marketing to implement loyalty programs and rewards effectively to recognize and appreciate loyal customers.
Personalized Marketing	– A marketing approach that delivers tailored messages, offers, and experiences to individual customers based on their unique characteristics, behaviors, and preferences. Personalized Marketing uses data, analytics, and automation to segment audiences and deliver relevant content and recommendations across various channels and touchpoints.	– When seeking to increase engagement, conversion, and customer satisfaction by delivering personalized messages and experiences to individual customers. – Implementing Personalized Marketing to use data and analytics effectively to segment audiences and deliver relevant content and recommendations.
Direct Response Marketing	– A marketing strategy that elicits an immediate response or action from prospects or customers through targeted messaging and offers. Direct Response Marketing aims to generate leads, drive sales, or prompt specific actions such as signing up for a newsletter, requesting more information, or making a purchase.	– When aiming to elicit an immediate response or action from prospects or customers through targeted messaging and offers. – Utilizing Direct Response Marketing to generate leads, drive sales, or prompt specific actions effectively.
Event-Driven Marketing	– A marketing approach that leverages real-time events, triggers, or occasions to deliver timely and relevant messages, offers, or experiences to prospects or customers. Event-Driven Marketing uses data, automation, and personalization to anticipate and respond to customer needs, behaviors, or interactions in the moment.	– When seeking to deliver timely and relevant messages, offers, or experiences to prospects or customers based on real-time events or triggers. – Implementing Event-Driven Marketing to anticipate and respond to customer needs effectively in the moment.
Lifecycle Marketing	– A marketing strategy that maps and addresses the various stages of the customer lifecycle, from awareness and acquisition to retention and advocacy. Lifecycle Marketing tailors messages, offers, and experiences to match the needs and behaviors of customers at different stages of their journey, maximizing engagement, conversion, and loyalty.	– When aiming to optimize marketing efforts and maximize engagement, conversion, and loyalty across the customer lifecycle. – Engaging in Lifecycle Marketing to tailor messages, offers, and experiences effectively to match the needs and behaviors of customers at different stages of their journey.

Visual Marketing Glossary

Account-Based Marketing

Account-based marketing (ABM) is a strategy where the marketing and sales departments come together to create personalized buying experiences for high-value accounts. Account-based marketing is a business-to-business (B2B) approach in which marketing and sales teams work together to target high-value accounts and turn them into customers.

Ad-Ops

Ad Ops – also known as Digital Ad Operations – refers to systems and processes that support digital advertisements’ delivery and management. The concept describes any process that helps a marketing team manage, run, or optimize ad campaigns, making them an integrating part of the business operations.

AARRR Funnel

Venture capitalist, Dave McClure, coined the acronym AARRR which is a simplified model that enables to understand what metrics and channels to look at, at each stage for the users’ path toward becoming customers and referrers of a brand.

Affinity Marketing

Affinity marketing involves a partnership between two or more businesses to sell more products. Note that this is a mutually beneficial arrangement where one brand can extend its reach and enhance its credibility in association with the other.

Ambush Marketing

As the name suggests, ambush marketing raises awareness for brands at events in a covert and unexpected fashion. Ambush marketing takes many forms, one common element, the brand advertising their products or services has not paid for the right to do so. Thus, the business doing the ambushing attempts to capitalize on the efforts made by the business sponsoring the event.

Affiliate Marketing

Affiliate marketing describes the process whereby an affiliate earns a commission for selling the products of another person or company. Here, the affiliate is simply an individual who is motivated to promote a particular product through incentivization. The business whose product is being promoted will gain in terms of sales and marketing from affiliates.

Bullseye Framework

The bullseye framework is a simple method that enables you to prioritize the marketing channels that will make your company gain traction. The main logic of the bullseye framework is to find the marketing channels that work and prioritize them.

Brand Building

Brand building is the set of activities that help companies to build an identity that can be recognized by its audience. Thus, it works as a mechanism of identification through core values that signal trust and that help build long-term relationships between the brand and its key stakeholders.

Brand Dilution

According to inbound marketing platform HubSpot, brand dilution occurs “when a company’s brand equity diminishes due to an unsuccessful brand extension, which is a new product the company develops in an industry that they don’t have any market share in.” Brand dilution, therefore, occurs when a brand decreases in value after the company releases a product that does not align with its vision, mission, or skillset.

Brand Essence Wheel

The brand essence wheel is a templated approach businesses can use to better understand their brand. The brand essence wheel has obvious implications for external brand strategy. However, it is equally important in simplifying brand strategy for employees without a strong marketing background. Although many variations of the brand essence wheel exist, a comprehensive wheel incorporates information from five categories: attributes, benefits, values, personality, brand essence.

Brand Equity

The brand equity is the premium that a customer is willing to pay for a product that has all the objective characteristics of existing alternatives, thus, making it different in terms of perception. The premium on seemingly equal products and quality is attributable to its brand equity.

Brand Positioning

Brand positioning is about creating a mental real estate in the mind of the target market. If successful, brand positioning allows a business to gain a competitive advantage. And it also works as a switching cost in favor of the brand. Consumers recognizing a brand might be less prone to switch to another brand.

Business Storytelling

Business storytelling is a critical part of developing a business model. Indeed, the way you frame the story of your organization will influence its brand in the long-term. That’s because your brand story is tied to your brand identity, and it enables people to identify with a company.

Content Marketing

Content marketing is one of the most powerful commercial activities which focuses on leveraging content production (text, audio, video, or other formats) to attract a targeted audience. Content marketing focuses on building a strong brand, but also to convert part of that targeted audience into potential customers.

Customer Lifetime Value

One of the first mentions of customer lifetime value was in the 1988 book Database Marketing: Strategy and Implementation written by Robert Shaw and Merlin Stone. Customer lifetime value (CLV) represents the value of a customer to a company over a period of time. It represents a critical business metric, especially for SaaS or recurring revenue-based businesses.

Customer Segmentation

Customer segmentation is a marketing method that divides the customers in sub-groups, that share similar characteristics. Thus, product, marketing and engineering teams can center the strategy from go-to-market to product development and communication around each sub-group. Customer segments can be broken down is several ways, such as demographics, geography, psychographics and more.

Developer Marketing

Developer marketing encompasses tactics designed to grow awareness and adopt software tools, solutions, and SaaS platforms. Developer marketing has become the standard among software companies with a platform component, where developers can build applications on top of the core software or open software. Therefore, engaging developer communities has become a key element of marketing for many digital businesses.

Digital Marketing Channels

A digital channel is a marketing channel, part of a distribution strategy, helping an organization to reach its potential customers via electronic means. There are several digital marketing channels, usually divided into organic and paid channels. Some organic channels are SEO, SMO, email marketing. And some paid channels comprise SEM, SMM, and display advertising.

Field Marketing

Field marketing is a general term that encompasses face-to-face marketing activities carried out in the field. These activities may include street promotions, conferences, sales, and various forms of experiential marketing. Field marketing, therefore, refers to any marketing activity that is performed in the field.

Funnel Marketing

interaction with a brand until they become a paid customer and beyond. Funnel marketing is modeled after the marketing funnel, a concept that tells the company how it should market to consumers based on their position in the funnel itself. The notion of a customer embarking on a journey when interacting with a brand was first proposed by Elias St. Elmo Lewis in 1898. Funnel marketing typically considers three stages of a non-linear marketing funnel. These are top of the funnel (TOFU), middle of the funnel (MOFU), and bottom of the funnel (BOFU). Particular marketing strategies at each stage are adapted to the level of familiarity the consumer has with a brand.

Go-To-Market Strategy

A go-to-market strategy represents how companies market their new products to reach target customers in a scalable and repeatable way. It starts with how new products/services get developed to how these organizations target potential customers (via sales and marketing models) to enable their value proposition to be delivered to create a competitive advantage.

Greenwashing

The term “greenwashing” was first coined by environmentalist Jay Westerveld in 1986 at a time when most consumers received their news from television, radio, and print media. Some companies took advantage of limited public access to information by portraying themselves as environmental stewards – even when their actions proved otherwise. Greenwashing is a deceptive marketing practice where a company makes unsubstantiated claims about an environmentally-friendly product or service.

Grassroots Marketing

Grassroots marketing involves a brand creating highly targeted content for a particular niche or audience. When an organization engages in grassroots marketing, it focuses on a small group of people with the hope that its marketing message is shared with a progressively larger audience.

Growth Marketing

Growth marketing is a process of rapid experimentation, which in a way has to be “scientific” by keeping in mind that it is used by startups to grow, quickly. Thus, the “scientific” here is not meant in the academic sense. Growth marketing is expected to unlock growth, quickly and with an often limited budget.

Guerrilla Marketing

Guerrilla marketing is an advertising strategy that seeks to utilize low-cost and sometimes unconventional tactics that are high impact. First coined by Jay Conrad Levinson in his 1984 book of the same title, guerrilla marketing works best on existing customers who are familiar with a brand or product and its particular characteristics.

Hunger Marketing

Hunger marketing is a marketing strategy focused on manipulating consumer emotions. By bringing products to market with an attractive price point and restricted supply, consumers have a stronger desire to make a purchase.

Integrated Communication

Integrated marketing communication (IMC) is an approach used by businesses to coordinate and brand their communication strategies. Integrated marketing communication takes separate marketing functions and combines them into one, interconnected approach with a core brand message that is consistent across various channels. These encompass owned, earned, and paid media. Integrated marketing communication has been used to great effect by companies such as Snapchat, Snickers, and Domino’s.

Inbound Marketing

Inbound marketing is a marketing strategy designed to attract customers to a brand with content and experiences that they derive value from. Inbound marketing utilizes blogs, events, SEO, and social media to create brand awareness and attract targeted consumers. By attracting or “drawing in” a targeted audience, inbound marketing differs from outbound marketing which actively pushes a brand onto consumers who may have no interest in what is being offered.

Integrated Marketing

Integrated marketing describes the process of delivering consistent and relevant content to a target audience across all marketing channels. It is a cohesive, unified, and immersive marketing strategy that is cost-effective and relies on brand identity and storytelling to amplify the brand to a wider and wider audience.

Marketing Mix

The marketing mix is a term to describe the multi-faceted approach to a complete and effective marketing plan. Traditionally, this plan included the four Ps of marketing: price, product, promotion, and place. But the exact makeup of a marketing mix has undergone various changes in response to new technologies and ways of thinking. Additions to the four Ps include physical evidence, people, process, and even politics.

Marketing Myopia

Marketing myopia is the nearsighted focus on selling goods and services at the expense of consumer needs. Marketing myopia was coined by Harvard Business School professor Theodore Levitt in 1960. Originally, Levitt described the concept in the context of organizations in high-growth industries that become complacent in their belief that such industries never fail.

Marketing Personas

Marketing personas give businesses a general overview of key segments of their target audience and how these segments interact with their brand. Marketing personas are based on the data of an ideal, fictional customer whose characteristics, needs, and motivations are representative of a broader market segment.

Meme Marketing

Meme marketing is any marketing strategy that uses memes to promote a brand. The term “meme” itself was popularized by author Richard Dawkins over 50 years later in his 1976 book The Selfish Gene. In the book, Dawkins described how ideas evolved and were shared across different cultures. The internet has enabled this exchange to occur at an exponential rate, with the first modern memes emerging in the late 1990s and early 2000s.

Microtargeting

Microtargeting is a marketing strategy that utilizes consumer demographic data to identify the interests of a very specific group of individuals. Like most marketing strategies, the goal of microtargeting is to positively influence consumer behavior.

Multi-Channel Marketing

Multichannel marketing executes a marketing strategy across multiple platforms to reach as many consumers as possible. Here, a platform may refer to product packaging, word-of-mouth advertising, mobile apps, email, websites, or promotional events, and all the other channels that can help amplify the brand to reach as many consumers as possible.

Multi-Level Marketing

Multi-level marketing (MLM), otherwise known as network or referral marketing, is a strategy in which businesses sell their products through person-to-person sales. When consumers join MLM programs, they act as distributors. Distributors make money by selling the product directly to other consumers. They earn a small percentage of sales from those that they recruit to do the same – often referred to as their “downline”.

Net Promoter Score

The Net Promoter Score (NPS) is a measure of the ability of a product or service to attract word-of-mouth advertising. NPS is a crucial part of any marketing strategy since attracting and then retaining customers means they are more likely to recommend a business to others.

Neuromarketing

Neuromarketing information is collected by measuring brain activity related to specific brain functions using sophisticated and expensive technology such as MRI machines. Some businesses also choose to make inferences of neurological responses by analyzing biometric and heart-rate data. Neuromarketing is the domain of large companies with similarly large budgets or subsidies. These include Frito-Lay, Google, and The Weather Channel.

Newsjacking

Newsjacking as a marketing strategy was popularised by David Meerman Scott in his book Newsjacking: How to Inject Your Ideas into a Breaking News Story and Generate Tons of Media Coverage. Newsjacking describes the practice of aligning a brand with a current event to generate media attention and increase brand exposure.

Niche Marketing

A microniche is a subset of potential customers within a niche. In the era of dominating digital super-platforms, identifying a microniche can kick off the strategy of digital businesses to prevent competition against large platforms. As the microniche becomes a niche, then a market, scale becomes an option.

Push vs. Pull Marketing

We can define pull and push marketing from the perspective of the target audience or customers. In push marketing, as the name suggests, you’re promoting a product so that consumers can see it. In a pull strategy, consumers might look for your product or service drawn by its brand.

Real-Time Marketing

Real-time marketing is as exactly as it sounds. It involves in-the-moment marketing to customers across any channel based on how that customer is interacting with the brand.

Relationship Marketing

Relationship marketing involves businesses and their brands forming long-term relationships with customers. The focus of relationship marketing is to increase customer loyalty and engagement through high-quality products and services. It differs from short-term processes focused solely on customer acquisition and individual sales.

Reverse Marketing

Remarketing

Remarketing involves the creation of personalized and targeted ads for consumers who have already visited a company’s website. The process works in this way: as users visit a brand’s website, they are tagged with cookies that follow the users, and as they land on advertising platforms where retargeting is an option (like social media platforms) they get served ads based on their navigation.

Sensory Marketing

Sensory marketing describes any marketing campaign designed to appeal to the five human senses of touch, taste, smell, sight, and sound. Technologies such as artificial intelligence, virtual reality, and the Internet of Things (IoT) are enabling marketers to design fun, interactive, and immersive sensory marketing brand experiences. Long term, businesses must develop sensory marketing campaigns that are relevant and effective in eCommerce.

Services Marketing

Services marketing originated as a separate field of study during the 1980s. Researchers realized that the unique characteristics of services required different marketing strategies to those used in the promotion of physical goods. Services marketing is a specialized branch of marketing that promotes the intangible benefits delivered by a company to create customer value.

Sustainable Marketing

Sustainable marketing describes how a business will invest in social and environmental initiatives as part of its marketing strategy. Also known as green marketing, it is often used to counteract public criticism around wastage, misleading advertising, and poor quality or unsafe products.

Word-of-Mouth Marketing

Word-of-mouth marketing is a marketing strategy skewed toward offering a great experience to existing customers and incentivizing them to share it with other potential customers. That is one of the most effective forms of marketing as it enables a company to gain traction based on existing customers’ referrals. When repeat customers become a key enabler for the brand this is one of the best organic and sustainable growth marketing strategies.

360 Marketing

360 marketing is a marketing campaign that utilizes all available mediums, channels, and consumer touchpoints. 360 marketing requires the business to maintain a consistent presence across multiple online and offline channels. This ensures it does not miss potentially lucrative customer segments. By its very nature, 360 marketing describes any number of different marketing strategies. However, a broad and holistic marketing strategy should incorporate a website, SEO, PPC, email marketing, social media, public relations, in-store relations, and traditional forms of advertising such as television.

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