A RASCI matrix is used to assign and then display the various roles and responsibilities in a project, service, or process. It is sometimes called a RASCI Responsibility Matrix. The RASCI matrix is essentially a project management tool that provides important clarification for organizations involved in complex projects.
Understanding a RASCI matrix
When used correctly, the matrix facilitates a shared understanding of participant roles and responsibilities supported by accessible and explicit documentation. As a result, the matrix can be used to help projects plagued by inefficiencies move forward.
Stakeholder roles and responsibilities are divided into five categories which comprise the RASCI acronym:
- Responsible (R) – who are the stakeholders doing the work to complete a task? Responsible stakeholders are the creators of deliverables and have decision-making power.
- Accountable (A) – this person oversees the task to ensure it is carried out correctly. They are ultimately accountable for any work performed.
- Support (S) – who can support the implementation of a task, service, or process?
- Consulted (C) – describing stakeholders who give valuable input while the work is in progress. They are actively engaged in the project.
- Informed (I) – informed stakeholders are those who have no direct involvement in the project but require regular updates.
Creating a RASCI matrix
Creating a RASCI matrix is simple. It is a matter of following these steps:
- On a matrix, start by listing each of the stakeholders in a row across the top. These may be listed by job titles such as Project Manager. Alternatively, list the names of the people involved.
- Then, identify every task associated with completing a project and list each on the left-hand side in a single column.
- Complete each cell in the RASCI matrix by assigning responsible, accountable, supporting, consulting, and informed stakeholders. This can be done by marking each cell with the first letter of each role in capitals.
RASCI matrix best practices
When completing the matrix, it’s important to make sure the theoretical assigning of roles and responsibilities will work in practice. This helps project teams avoid conflicts and ambiguities before they have a chance to evolve.
To help with this process, consider the following common scenarios:
- Too many Rs for a single stakeholder – does one stakeholder have too much work assigned to them? Reduce their workload if necessary.
- Too many Rs for a single task – do some tasks have more than one responsible person? To avoid power struggles, ensure only one person is responsible for each task.
- No empty cells – it is important for businesses to objectively assess whether every stakeholder needs to be involved in every project task. Can responsible stakeholders be changed to consulted stakeholders? Can consulted stakeholders become informed?
- Multiple As – there should be only one accountable person for each task. Multiple accountable persons slow decision-making and encourage conflict.
- Multiple Cs – too many consulted stakeholders can also slow down a project. Only stakeholders with valuable expertise should be consulted regularly. Most consultants should be kept informed but only asked for advice in extenuating circumstances.
- The RASCI matrix displays the various roles and responsibilities of key stakeholders in a project, service, process, or task.
- The RASCI matrix is an acronym of five key categories of stakeholder: responsible, accountable, support, consulted, and informed.
- The RASCI matrix is simple to complete, but it must make sense in practical terms. Businesses need to follow a few best practices to ensure the matrix guides streamlined project management.
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