Distribution is one of the key elements to build a viable business model. Indeed, Distribution enables a product to be available to a potential customer base; it can be direct or indirect, and it can leverage on several channels for growth. Finding the right distribution mix also means balancing between owned and non-owned channels.
- Distribution is a key asset
- Getting lost in the plethora of digital channels
- The key elements of a distribution strategy
- Distribution mix matrix
- Key takeaway
Distribution is a key asset
If you’re trying to digitalize your business or to build a digital business, it might be easy to get lost in the plethora of platforms and available channels.
How do you make order to that?
Getting lost in the plethora of digital channels
There isn’t a single way to build a distribution strategy, and in many cases, it will depend on factors like what channels might be more suited for your product, what channels enable faster growth, and those distribution channels that are also stable over time.
So how do you find the right mix?
We need to look at two key elements.
The key elements of a distribution strategy
- Control: how much do you own that distribution channel?
- Growth: what kind of growth does the channel unlock?
Let’s look at them.
Control: Owned vs. non-owned distribution channels
When building up a business from scratch, chances are, none will know you. There is no customer base. There is no product recognition. So how do you unlock growth?
Usually, companies tap into existing distribution networks, where they have none, or little control over how the product will be delivered to customers.
This might dilute the customer experience. However, it will enable the first traction of growth. As the business grows and it acquires its customer base, the same company might start investing on its own platform, thus asserting more control over how the product gets distributed.
For instance, if you take a company like Apple, it leverages both on a direct (controlled) distribution strategy where it sells its products via its stores. And an indirect (partially controlled thanks to Apple’s branding power) distribution strategy.
- Diversify the product distribution
- Enhance and amplify the product
- Scale customer base by keeping a good customer experience
- Organic: this kind of growth is built over a long period of time, and it’s bottom-up. As more customers join, they give slow but less noisy feedback on the product.
- Paid: in a paid growth strategy the company allocates resources to push its products in the hands of potential customers. In this case, the budget allocated for growth is primarily used to distribute the existing product to as many potential customers as possible.
- Viral: in a viral growth strategy (usually the less expensive but also the riskier) a brand leverages the features of its product to push it in the hands of as many users as possible, independently from the fact that those will convert in paying customers. As a classic example, think of a freemium strategy.
Distribution mix matrix
From the balance between a controlled and non-controlled channel and the growth strategy (organic, paid and viral) we can find the right mix.
A solid distribution strategy will leverage on both controlled and non-controlled channel. And at the same time those who are organic, paid and viral.
As you build up your distribution strategy you want to move from non-controlled to controlled distribution channels to build a solid company.
Some examples below.
This is a viral strategy as it is usually inexpensive. At the same time, you’re not changing the underlying characteristics of the product.
While you’re working on the perception of the product you want to make sure also to develop the core parts of it in line with its new perceived value.
Which leads us to a product-driven word of mouth strategy.
Product-driven word of mouth
In a product-driven word of mouth strategy, you iterate on the core features of the product to make it more appealing to a wider customer base. As those features will gain traction through word mouth that will also make your brand known.
With this strategy the product will evolve to fit the market needs. Therefore, you can push it further also at PR level, as a solid product, can scale in terms of attention and users’ base without too much risk.
Beware though, as many people get to know your product the more your product will need to evolve.
Search engine optimization (rank your pages on Google organic results) is an organic growth strategy, which do not control. While you can structure content to be picked up by Google’s algorithm, a change in those core algorithms might cause your website to lose traffic (and customers) over night.
As you build up an organic audience via search engine optimization, building an email list from the contacts that reach you organically, is a great way to move from a channel where you have little control, to another where you have more control.
- Distribution is a core asset of any business. That is why it’s important to find the right mix to build a solid business.
- While building up a distribution strategy we can take into account the amount of control you have on that channel, and the growth strategy adopted (organic, paid, viral).
- As the business grows, you can develop a distribution steered toward more control, and less dependent on channels you do not control.
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