Chick-fil-A Mission Statement

Chick-fil-A’s mission is about combining a quick-service restaurant service at scale, while providing high-quality to its customers!

Aspect	Details	Analysis
Mission	Combining quick-service restaurant service at scale with high-quality for customers.	Chick-fil-A’s mission underscores its commitment to providing both speed and quality in the quick-service restaurant industry. It sets the expectation for efficient operations without compromising on the quality of the food and service. This mission aligns with the company’s identity and reputation.
Culture of Care	Emphasis on a strong and caring culture, treating franchise operators, team members, and customers with honor, dignity, and respect.	Chick-fil-A’s focus on a culture of care demonstrates its commitment to creating a positive and respectful workplace environment. This principle emphasizes the importance of valuing all stakeholders, fostering a culture of respect, and building relationships based on honor and dignity.
Values-Driven	Core values that shape the work experience and culture, including serving others, promoting teamwork, being purpose-driven, and pursuing innovation.	Chick-fil-A’s values-driven approach guides its employees in their daily actions and interactions. These values, which include serving others and fostering teamwork, reflect the company’s commitment to creating a purpose-driven and innovative work environment that aligns with its mission.
Work-Life Balance	Closing restaurants on Sundays to provide operators and team members with a day of rest, family time, and worship.	Chick-fil-A’s practice of closing on Sundays is a clear demonstration of its commitment to work-life balance and respect for the diverse beliefs and values of its employees. It allows for dedicated family time and personal pursuits, contributing to a positive work culture.
Life at Chick-fil-A	A vibrant work environment at the Support Center with open office spaces, meetings, devotions, innovation sessions, wellness activities, and volunteer opportunities.	Chick-fil-A’s Support Center offers a dynamic and engaging workplace that goes beyond traditional office settings. The inclusion of wellness activities and volunteer opportunities reflects the company’s dedication to fostering a holistic and fulfilling work experience.
Connection and Engagement	Promotion of connection through team meetings, Atrium Talks, an annual company conference, and opportunities to work in Chick-fil-A restaurants.	Chick-fil-A actively encourages connection and engagement among its employees through various channels. The opportunity for employees to gain practical experience in restaurants fosters a deeper understanding of the business and strengthens engagement.
Inclusive and Diverse	Valuing diversity and inclusion in employment decisions based on qualifications, merit, and business needs.	Chick-fil-A’s commitment to diversity and inclusion reinforces its dedication to creating an equitable and inclusive workplace. By emphasizing qualifications and merit in employment decisions, the company strives for fairness and equal opportunities for all employees.

Chick-fil-A’s culture moves along a few key core principles:

Table of Contents

Culture of Care

Chick-fil-A emphasizes a strong and caring culture in their restaurants and Support Center. They prioritize treating franchise operators, team members, and customers with honor, dignity, and respect.

Values-Driven

The company’s core values shape their work experience and culture. They focus on serving others, promoting teamwork and collaboration, being purpose-driven, and pursuing innovation and reinvention.

Work-Life Balance

Chick-fil-A is known for closing its restaurants on Sundays, allowing operators and team members to have a day of rest, spend time with family, and worship if they choose.

Life at Chick-fil-A

The corporate offices, called the Support Center, provide a vibrant work environment with open office spaces and various amenities. Employees can participate in regular meetings, devotions, innovation sessions, wellness activities, and volunteer opportunities.

Connection and Engagement

Chick-fil-A promotes connection and engagement through team meetings, Atrium Talks, and an annual company conference. Staff members also have opportunities to work in Chick-fil-A restaurants, gaining firsthand experience alongside franchise operators and team members.

Inclusive and Diverse

Chick-fil-A values diversity and inclusion and makes employment decisions based on qualifications, merit, and business needs.

Key Highlights:

Culture of Care:
- Prioritizes treating franchise operators, team members, and customers with honor, dignity, and respect.
- Emphasizes a strong and caring culture in both restaurants and the Support Center.
Values-Driven:
- Core values shape the work experience and culture.
- Focuses on serving others, promoting teamwork, being purpose-driven, and pursuing innovation and reinvention.
Work-Life Balance:
- Notably closes restaurants on Sundays, providing operators and team members a day of rest, family time, and worship.
Life at Chick-fil-A:
- Support Center offers a vibrant work environment with open office spaces and amenities.
- Opportunities for regular meetings, devotions, innovation sessions, wellness activities, and volunteering.
Connection and Engagement:
- Promotes connection through team meetings, Atrium Talks, and an annual company conference.
- Employees gain firsthand experience in Chick-fil-A restaurants, working with franchise operators and team members.
Inclusive and Diverse:
- Values diversity and inclusion, making employment decisions based on qualifications, merit, and business needs.