How Do Travel Agents Make Money?

Revenue Generation MethodDescriptionAdvantagesDrawbacks
CommissionsTravel agents earn commissions from airlines, hotels, cruise lines, and tour operators for booking travel services.– Reliable source of income. – No direct cost to the traveler. – Access to exclusive deals and packages.– Commission rates may vary and be subject to negotiation. – Reliance on industry relationships and agreements.
Service FeesAgents charge service fees to travelers for their expertise, research, and booking services.– Additional source of income. – Compensation for time and expertise. – Transparent pricing for services.– Travelers may be reluctant to pay fees. – Competitive pricing pressure from online booking platforms.
MarkupsAgents can mark up the cost of travel services and offer them to travelers at a higher price.– Potential for higher profit margins. – Customization of packages. – Control over pricing and margins.– Risk of pricing themselves out of the market. – Transparency and trust issues with travelers.
Package DealsTravel agents create and sell packaged travel deals, combining flights, accommodation, and activities.– Ability to offer all-inclusive experiences. – Potential for higher revenue through package pricing.– Competition with online booking platforms offering similar packages. – Complex logistics in organizing packages.
Group TravelAgents organize and lead group tours, charging participants a fee for the tour package.– Opportunity for bulk bookings and discounts. – Social and shared travel experiences. – Repeat business.– Requires logistics and coordination for group travel. – Dependence on group bookings. – Seasonal demand.
Corporate TravelAgents specialize in corporate travel management, earning fees for arranging business travel for companies.– Consistent demand from corporate clients. – Potential for long-term relationships with businesses.– Need to provide cost-effective solutions for corporate clients. – Competition with corporate travel management firms.
Travel Insurance SalesAgents can sell travel insurance policies to travelers, earning commissions on policy sales.– Diversifies income sources. – Provides added value and protection to travelers. – Recurring revenue from policy renewals.– Licensing and regulatory requirements for selling insurance. – Need to keep up with insurance market trends.

OTAs Business Models

Airbnb

airbnb-business-model
Airbnb is a platform business model making money by charging guests a service fee between 5% and 15% of the reservation, while the commission from hosts is generally 3%. For instance, on a $100 booking per night set by a host, Airbnb might make as much as $15, split between host and guest fees. 
airbnb-competitors
The Airbnb story began in 2008 when two friends shared their accommodation with three travelers looking for a place to stay. Just over a decade later, it is estimated that the company now accounts for over 20% of the vacation rental industry. As a travel platform, Airbnb competes with other brands like Booking.com, VRBO, FlipKey, and given its massive amount of traffic from Google. Also, platforms like Google Travel can be considered potential competitors able to cannibalize part of Airbnb’s market.


Booking

booking-business-model
Booking Holdings is the company the controls six main brands that comprise Booking.com, priceline.com, KAYAK, agoda.com, Rentalcars.com, and OpenTable. Over 76% of the company revenues in 2017 came primarily via travel reservations commissions and travel insurance fees. Almost 17% came from merchant fees, and the remaining revenues came from advertising earned via KAYAK. As a distribution strategy, the company spent over $4.5 billion in performance-based and brand advertising. 


Expedia

trivago-business-model
Trivago is a search and discovery travel platform part of Expedia Group. Trivago is widely known as a trusted hotel comparison service. Trivago doesn’t charge based on bookings but rather through a cost-per-click (CPC) model, monetized when a hotel searcher clicks one of its advertiser listings. This referral revenue comprises most of Trivago’s income. Trivago also has another minor revenue stream via subscriptions to its Business Studio, a tool that helps hoteliers track impression and click data associated with their properties.


Google (Google Travel)

Expedia-business-model
Born in 1996 as a travel platform of Microsoft, it would be spun off later on. Expedia became among the largest online travel agencies (OTAs) which comprise a set of brands that go from Hotels.com, Vrbo, Orbits, CheapTickets, ebookers, Travelocity, Trivago, and others. The company follows a multi-brand strategy.


Kayak

how-does-kayak-make-money
Kayak is an online travel agency and search engine founded in 2004 by Steve Hafner and Paul M. English as a Travel Search Company and acquired by Booking Holdings in 2013 for $2.1 billion. The company makes money via an advertising model based on cost per click, cost per acquisition, and advertising placements.


OpenTable

how-does-opentable-make-money
OpenTable is an American online restaurant reservation system founded by Chuck Templeton. During the late 90s, it provided one of the first automated, real-time reservation systems. The company was acquired by Booking Holding back in 2014, for $2.6 billion. Today OpenTable makes money via subscription plans, referral fees, and in-dining with its first restaurant, as an experiment in Miami, Florida.


Oyo

oyo-business-model
OYO’s business model is a mixture of platform and brand, where the company started primarily as an aggregator of homes across India, and it quickly moved to other verticals, from leisure to co-working and corporate travel. In a sort of octopus business strategy of expansion to cover the whole spectrum of short-term real estate.


Tripadvisor

tripadvisor-business-model
TripAdvisor’s business model matches the demand for people looking for a travel experience with supply from travel partners around the world providing travel accommodations and experiences. When this match is created TripAdvisor collects commission from partners on a CPC and CPM basis. The non-hotel revenue comprises experiences, restaurants, and rentals.


Trivago

trivago-business-model
Trivago is a search and discovery travel platform part of Expedia Group. Trivago is widely known as a trusted hotel comparison service. Trivago doesn’t charge based on bookings but rather through a cost-per-click (CPC) model, monetized when a hotel searcher clicks one of its advertiser listings. This referral revenue comprises most of Trivago’s income. Trivago also has another minor revenue stream via subscriptions to its Business Studio, a tool that helps hoteliers track impression and click data associated with their properties.
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