Business Pill 50 · Models that see and hear
A multimodal model works with more than text: images, sound and video too. That matters because most work is not typed.
A short explainer video, under a minute. It uses a story about a customer with a photo of a broken part.
At a glance
What Multimodal Means
That ability is called multimodal. It describes a model that works with more than text: images, sound and video too.
Why It Matters
It matters because most work is not typed. It is photos from the field, screenshots, phone calls and scanned forms.
Two Cautions
A picture costs more to process than a sentence.
The Short Answer
A customer walks up to a helpdesk holding a photo of a broken part. The old robot only reads text. “Please describe it in words,” it says.
She tries: “It is the bendy thing near the door.” A newer robot simply looks at the photo. “That is the hinge. Part 47.”
What Multimodal Means
That ability is called multimodal. It describes a model that works with more than text: images, sound and video too.
Why It Matters
It matters because most work is not typed. It is photos from the field, screenshots, phone calls and scanned forms.
A text-only model cannot take any of that in until a person puts it into words first.
Two Cautions
A picture costs more to process than a sentence.
And the robot can misread a photo with full confidence. A confident answer from a photo still needs checking.
The Question for Your Own Work
Most work is never written down. A multimodal model can see it and hear it.
The video’s question is which of your work is stuck because it is not text.
The One Question to Ask
- Which of our work is stuck because it is not text?
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