Forrester’s 2026 predictions identify a fundamental shift: enterprise applications will move beyond enabling employees with digital tools to accommodating a digital workforce of AI agents.
The Great Inversion:
Human-centric software (legacy): Menus, dashboards, forms — click through workflows.
Process-centric software (agent-native): APIs, events, natural language — orchestrate with agents.
Gennaro is the creator of FourWeekMBA, which reached about four million business people, comprising C-level executives, investors, analysts, product managers, and aspiring digital entrepreneurs in 2022 alone | He is also Director of Sales for a high-tech scaleup in the AI Industry | In 2012, Gennaro earned an International MBA with emphasis on Corporate Finance and Business Strategy.
