Gartner predicts that through 2027, GenAI and AI agent use will create the first true challenge to mainstream productivity tools in 35 years, prompting a $58 billion market shake-up.
The Interface Revolution:
We’re seeing the shift from menu-driven systems to free-form conversational agents. Users can articulate needs in natural language rather than navigating predefined paths.
The future of work won’t be typed — it will be prompted.
Current Leaders:
Microsoft 365 Copilot: 400K+ enterprise customers, $30/user/month
Google Workspace + Gemini: 3B+ users, $20/user/month
The Challengers:
New vendors will emerge, new formats will take hold, and value will shift to agentive experiences. AI agents become the “digital front doors” for enterprises — just as websites became essential in the 1990s.
This fundamentally challenges incumbents like Microsoft Office and Google Workspace.
Gennaro is the creator of FourWeekMBA, which reached about four million business people, comprising C-level executives, investors, analysts, product managers, and aspiring digital entrepreneurs in 2022 alone | He is also Director of Sales for a high-tech scaleup in the AI Industry | In 2012, Gennaro earned an International MBA with emphasis on Corporate Finance and Business Strategy.
