
The advancement of AI-driven commerce is gated by trust, not technology. The Five Levels of Agentic Commerce maps a delegation progression where consumers progressively hand purchasing decisions to AI agents — from basic form-filling to fully anticipatory autonomous purchasing.
The Five Levels
Each level represents a trust threshold that must be crossed through accumulated evidence rather than capability announcements:
- Level 1: Automation assistance (form-filling, reordering)
- Level 2: Comparison and recommendation
- Level 3: Delegated purchasing within constraints
- Level 4: Autonomous purchasing with oversight
- Level 5: Fully anticipatory — the agent purchases before you know you need it
How This Connects To The Value Migration Map
As purchasing becomes agent-mediated, the SaaS Value Migration Map shows exactly where value migrates: away from traditional e-commerce interfaces (storefronts, checkout flows, CRM dashboards) toward the AI intermediary layer.
SaaS companies that own the direct consumer relationship face disintermediation. The Conductor and Bounty Model become the dominant patterns — the agent that successfully completes the purchase captures the value, not the software that displayed the checkout page.
This also connects to the new payment infrastructure: autonomous agents transacting at machine speed require the entire payment stack to be rebuilt. The winners own the plumbing, not the interface.
The Klarna Case Study
Klarna sits in the Bounty Model quadrant of the Value Migration Map — outcome-based pricing with AI-core capabilities. Its agent handles 2.3 million conversations monthly. As agentic commerce matures, Klarna’s position strengthens: it controls both the transaction and the agent layer.
Read more: The Five Levels of Agentic Commerce — Business Engineer
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