Horizontal Productivity (email, documents, meetings, chat): Gmail (3B+ users, AI assist), Docs (AI assist), Sheets (AI assist), Meet (AI notes). Gemini Enterprise: 8M+ paid seats, 2,800+ companies. Launched just 4 months ago — already at scale.
Vertical AI Agents (customer service, healthcare, finance, retail, auto): Vertex AI Agents with 5B+ managed interactions in Q4 (+65% YoY). Healthcare (HCA Healthcare), Finance (Citadel Securities), Retail (Wendy’s, Kroger, Woolworths), Auto (Mercedes-Benz). Production-scale deployment, not pilot programs.
Google vs. Microsoft — Who Plays Both Lanes?
Google: Workspace + Gemini (horizontal) ✓ AND Vertex AI Agents (vertical) ✓. Microsoft: Copilot for M365 (horizontal) ✓ BUT limited vertical agent depth ✗ — no model-to-silicon integration for vertical layer.
Other enterprise players (Salesforce, ServiceNow, SAP, Oracle) are all single-surface players with no full-stack AI infra. They depend on external models.
The Trojan Horse
“Workspace is Google’s Trojan horse: enterprises already running Gmail and Docs get Gemini embedded with zero adoption friction.”
Gennaro is the creator of FourWeekMBA, which reached about four million business people, comprising C-level executives, investors, analysts, product managers, and aspiring digital entrepreneurs in 2022 alone | He is also Director of Sales for a high-tech scaleup in the AI Industry | In 2012, Gennaro earned an International MBA with emphasis on Corporate Finance and Business Strategy.
