The transactional funnel collapses in agentic commerce. But something more profound is happening to the brandfunnel—it’s not disappearing, it’s transforming into something far more intimate and powerful.
AI interfaces are becoming companions, trusted ones. They span the productivity, entertainment, and personal fulfillment spectrums. They remember. They contextualize. They form relationships at scale. This isn’t just a new media channel. It’s the most amplified form of personalized, contextual trust ever created.
When an AI recommends Salomon over a generic hiking boot brand, that recommendation isn’t random. It’s reading decades of accumulated brand equity expressed through reviews, expert citations, consumer sentiment, and third-party validation.
Traditional awareness campaigns built mental availability—the probability that a consumer thinks of your brand when a need arises. In the companion era, that mental availability shifts: the brand must be available not just in the consumer’s mind, but in the AI’s reasoning.
What This Means
Reviews and ratings → Shape AI confidence scores
Expert citations → Build entity authority in AI training data
Consumer sentiment → Influence AI trust signals
Third-party validation → Determine AI credibility assessment
Brand doesn’t matter less. It matters differently—and arguably more—because there’s no second page of results to fall back on.
Gennaro is the creator of FourWeekMBA, which reached about four million business people, comprising C-level executives, investors, analysts, product managers, and aspiring digital entrepreneurs in 2022 alone | He is also Director of Sales for a high-tech scaleup in the AI Industry | In 2012, Gennaro earned an International MBA with emphasis on Corporate Finance and Business Strategy.
